Customer Service Representative
EXPEDITORS PHILIPPINES INC.
Total years of experience :3 years, 5 Months
Acted as first point of contact for clients regarding importation in Customs clearance and logistics processes by managing emails, responding to phone calls and managing PR.
Updated logs and databases with required notes and documentation to improve data tracking.
Managed administrative tasks and workflow, delegating to team members to support team goal achievement.
Responded promptly to incidents requiring security intervention, managing situations productively and professionally.
Maximized customer satisfaction by resolving service issues promptly.
Built rapport with customers through courteous and professional communications.
Handled high-volume telephone calls to address and resolve customer queries.
Tracked trending issues and prepared reports for supervisory team to address repeated concerns.
Stayed current on policies, procedures and standards to offer optimal support.
TOPNOTCHER IN TARIFF LAW TOPNOTCHER IN DOCUMENTATION, PROCEDURES AND PRACTICES BEST THESIS