Automotive service advisor at Jeep Dodge Chrysler and Ram service center
Al futtaim,TradingEnterprises
Total years of experience :15 years, 0 Months
• Greeting customers and scheduling service appointments.
• Answer incoming phone calls within 3 rings.
• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Advise customers of specials and sales
• Up sell associated parts and services including fixed price repairs, campaigns and special offers
• Monitor work-in-progress daily to ensure all repair orders are accounted for and ready for submission to accounting.
• Inform the Service Manager of activities affecting the department
• Supervise Garage quality control efforts (with a goal of no comebacks)
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Deliver repaired vehicles to customers on time.
• Handle customer complaints.
Adhere to company safety standards, policies and procedures.
For Service
• Schedule appointments for maintenance services.
• Book customers cars on the system for service.
• Upsell services and products.
• Receive service cars and filing the vehicle receiving form mentioning the primary and additional jobs to be done on the car
• Updating customers regularly on progress of the service and ensuring delivery of vehicles within proposed timeframe.
• Discuss with customers all the additional work needed, it`s priority and cost.
• Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
• On delivering the car, explain the receipt once again and charge the customer by taking cash or credit.
For sales
• Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability
• Accurately log all walk in and phone enquiries on to the Fastrack system
• Check that all display cars are kept clean and that each has a spec sheet in English and in Arabic present.
• Assist customers with information before they can be attended by a sales consultant.
• Check driving licenses prior to test drive and complete necessary paperwork when required
• Make sure that all Demo and courtesy cars are cleaned, fueled and ready to use.
• Keep a record with all the test drive and courtesy cars given to customers and filling all the related paper work.
• Check regularly on RTA site if there is any fine for any of the Showroom cars and if so working on clearing the fine ASAP.
• Maintain an up to date knowledge of personnel and procedures
Other
• Update vehicle price on SAP.
• Invoice sold cars on SAP.
• Apply for Demo/Vehicle insurance.
• Demo registration/ Customer cars registration.
• Issue Petty Cash Vouchers and clear them after attaching the required documents.
• Responsible for maintaining and ordering stationery and grocery supplies for the S/R.
• Taking care of Lotus Boutique cloth accessories, starting from receiving the new stock, arranging the display, keep all the items cleaned, labelled and priced, selling and upselling and invoice the items accurately on SAP putting the correct parts numbers, correct quantity, and correct prices.
• Make a monthly inventory for all the boutique items.
• Coordinate in marketing campaigns arranging for recoveries, accessories giveaway, etc.
• Receive the incoming courier and distribute it.
For Service
• Schedule appointments for maintenance services.
• Book customers cars on the system for service.
• Upsell services and products.
• Receive service cars and filing the vehicle receiving form mentioning the primary and additional jobs to be done on the car
• Updating customers regularly on progress of the service and ensuring delivery of vehicles within proposed timeframe.
• Discuss with customers all the additional work needed, it`s priority and cost.
• Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
• On delivering the car, explain the receipt once again and charge the customer by taking cash or credit.
For sales
• Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability
• Accurately log all walk in and phone enquiries on to the Fastrack system
• Check that all display cars are kept clean and that each has a spec sheet in English and in Arabic present.
• Assist customers with information before they can be attended by a sales consultant.
• Check driving licenses prior to test drive and complete necessary paperwork when required
• Make sure that all Demo and courtesy cars are cleaned, fueled and ready to use.
• Keep a record with all the test drive and courtesy cars given to customers and filling all the related paper work.
• Check regularly on RTA site if there is any fine for any of the Showroom cars and if so working on clearing the fine ASAP.
• Maintain an up to date knowledge of personnel and procedures
Other
• Update vehicle price on SAP.
• Invoice sold cars on SAP.
• Apply for Demo/Vehicle insurance.
• Demo registration/ Customer cars registration.
• Issue Petty Cash Vouchers and clear them after attaching the required documents.
• Responsible for maintaining and ordering stationery and grocery supplies for the S/R.
• Taking care of Lotus Boutique cloth accessories, starting from receiving the new stock, arranging the display, keep all the items cleaned, labelled and priced, selling and upselling and invoice the items accurately on SAP putting the correct parts numbers, correct quantity, and correct prices.
• Make a monthly inventory for all the boutique items.
• Coordinate in marketing campaigns arranging for recoveries, accessories giveaway, etc.
• Receive the incoming courier and distribute it.
- Deal directly with customers either by telephone, electronically or face to face.
- Welcome visitors and direct them to the different departments to meet their hosts.
- Handle and resolve customer complaints.
- Call and receive calls from customers.
- Greet customers and listen carefully to what they asking for to give the best customer
service needed.
- Give customers assistance by answering their inquiries and other concerns.
- Transfer calls to designated department or person.
- Encode and forward customer's concerns to authorized personnel that will further
assist the concern of the customer.
- Do some paper work.
- Receive the entire incoming courier and distribute them to the concerned departments.
- Organize the outgoing courier for all the stuff in the company.
Main duties are to give excellent customer service, achieving maximum sales, achieving the monthly target, follow up customers problems and complains resolve it, receiving the stock, arranging the stock room, arranging the display properly in well-decorated outfit.
Guiding the tourists and escorting them while the tour.