Krisztina Varhalmi, Front Office Receptionist

Krisztina Varhalmi

Front Office Receptionist

RADISSON PARK INN ****

Lieu
Hongrie
Éducation
Baccalauréat, International Relations Programme
Expérience
4 years, 10 Mois

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Expériences professionnelles

Total des années d'expérience :4 years, 10 Mois

Front Office Receptionist à RADISSON PARK INN ****
  • Hongrie
  • septembre 2015 à janvier 2016

 Checking in the arriving hotel guests and checking out the departing guests, looking after room inventory, handling cashier & billing tasks, completing cycle of daily tasks and night audits & reporting to the management.
 Demonstrating customer services at all times: answering all guest inquiries & guiding them through the areas of hotel functions & events

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  • Hongrie
  • janvier 2016 à janvier 2016
Reservation officer à BOSCOLO HOTELS Hungary *****–
  • Hongrie
  • mai 2015 à août 2015

 Looking after Guest’s accommodation needs and promoting the appropriate room type and rate as per requirements
 Inputing and confirming all room reservations made by leisure, corporate & wholesaler’s guests

Central Reservations & Sales Agent à ANANTARA HOTELS, RESORTS & SPAS *****
  • Émirats Arabes Unis - Abu Dhabi
  • juin 2014 à décembre 2014

 in Sales role - maximizing room occupancy, processing with direct sales & room reservation calls & emails
 Enrolling for the guest loyalty programme based on membership tier levels & benefits
 in Customer service role - identifying guests’ service needs & requirements, assisting with inquiries and proposing the appropriate room type, rate, activity / spa package with most accurate information
 Building guest rapport by personalizing the conversation on professional, courteous way, recording all booking preferences, special holiday occassions, celebrations, transportation arrangements
 in Administrative role - input, modify & confirn all room reservation requests made by individuals, travel agents and corporate partners, maintaining the guest reservation profile and waitlist database

Guest & Service Leader à SHANGRI-LA HOTELS & RESORTS *****
  • Émirats Arabes Unis - Dubaï
  • octobre 2013 à janvier 2014

F&B outlets - lounge, dining restaurant, banqueting

 In daily operation ensuring the lounge / fine dining restaurant well maintained & the service stations are fully stocked with supplies, amenities, food & beverage items prior to service
 Ensuring the smooth & on time service delivery complience with the established standards & procedures
 Taking care of orders & check accounts, handling cashier & billing tasks, reporting to management
 in Guest Relations - serving in the frontline point of contact, actioning guests’ requirements, answering telephone calls & enquiries, seeking guest feedback on a regular basis,
 Maximizing table reservations, communicating daily dining promotions & hotel events

Concierge VIP Customer Services à QATAR AIRWAYS - Doha International Airport
  • Qatar - Doha
  • mai 2012 à août 2013

 Providing personalized travel arrangements, service delivery to the airline’s VIP customers
 Handling priority check-in, boarding service, lounge attendance, limusine transfer to/from the aircraft, on arrival priority immigration /security clearance, baggage claim
 Promoting the Privilige Club Frequent Flyer Programe & enrolling new members.
 Processing with First & Business class customers front line flight check in, transfer & boarding gate service, complaint resolution and service recovery.
 Profiling departure, arrival flights & managing the special handling requirements, flight reservations & new itineraries, re-bookings, cabin upgrade, Doha stopover hotel bookings & transportation services.
 Promoting airport facilities, premium lounge facilities, conducting Premium Terminal familiarization tour / site inspection for sales & media executives

Passenger Services à MALEV Hungarian Ground Handling Ltd. – Budapest Airport 2A/ B Terminal
  • Hongrie
  • janvier 2011 à mars 2012

 Dealing with airport ground support services / passenger services & care, provided for commercial local & international airlines ( Malev Hungarian Airline, American Airline, KLM, Air France..etc )
 Managing passengers’ flight reservations, cabin seatings, dealing with interline ticketing and staff travel, check in service, travel document verification, baggage handling, flight boarding & transfer services in accordance with the safety policies and security standards.
 Handling irregular & hectic situations ( flight delays, cancellation, passenger misconnections to onward flights, denied boarding, overbooking, downgrade.) complaint resolution & compensation, accommodating hotel, transfer service
 Maintaining awareness of passenger service techniques at all levels of operation & maintaining consistency in airline policies, conditions of carriage, safety & security standards,

Passenger Services à CELEBI Ground Handling Hungary Ltd – Budapest Airport 2A /B Terminal
  • Hongrie
  • janvier 2010 à juillet 2010

Éducation

Baccalauréat, International Relations Programme
  • à Sigismund King College
  • juillet 2009
Diplôme, Commerce / Marketing / Advertising
  • à College of Trade, Tourism and Catering
  • juin 2005

Specialties & Skills

Service mindset
Customer focus
Teamwork
Problem solving
Responsibility
Adaptibility

Langues

Hongrois
Langue Maternelle
Anglais
Expert