Front Office Receptionist
RADISSON PARK INN ****
Total des années d'expérience :4 years, 10 Mois
Checking in the arriving hotel guests and checking out the departing guests, looking after room inventory, handling cashier & billing tasks, completing cycle of daily tasks and night audits & reporting to the management.
Demonstrating customer services at all times: answering all guest inquiries & guiding them through the areas of hotel functions & events
Looking after Guest’s accommodation needs and promoting the appropriate room type and rate as per requirements
Inputing and confirming all room reservations made by leisure, corporate & wholesaler’s guests
in Sales role - maximizing room occupancy, processing with direct sales & room reservation calls & emails
Enrolling for the guest loyalty programme based on membership tier levels & benefits
in Customer service role - identifying guests’ service needs & requirements, assisting with inquiries and proposing the appropriate room type, rate, activity / spa package with most accurate information
Building guest rapport by personalizing the conversation on professional, courteous way, recording all booking preferences, special holiday occassions, celebrations, transportation arrangements
in Administrative role - input, modify & confirn all room reservation requests made by individuals, travel agents and corporate partners, maintaining the guest reservation profile and waitlist database
F&B outlets - lounge, dining restaurant, banqueting
In daily operation ensuring the lounge / fine dining restaurant well maintained & the service stations are fully stocked with supplies, amenities, food & beverage items prior to service
Ensuring the smooth & on time service delivery complience with the established standards & procedures
Taking care of orders & check accounts, handling cashier & billing tasks, reporting to management
in Guest Relations - serving in the frontline point of contact, actioning guests’ requirements, answering telephone calls & enquiries, seeking guest feedback on a regular basis,
Maximizing table reservations, communicating daily dining promotions & hotel events
Providing personalized travel arrangements, service delivery to the airline’s VIP customers
Handling priority check-in, boarding service, lounge attendance, limusine transfer to/from the aircraft, on arrival priority immigration /security clearance, baggage claim
Promoting the Privilige Club Frequent Flyer Programe & enrolling new members.
Processing with First & Business class customers front line flight check in, transfer & boarding gate service, complaint resolution and service recovery.
Profiling departure, arrival flights & managing the special handling requirements, flight reservations & new itineraries, re-bookings, cabin upgrade, Doha stopover hotel bookings & transportation services.
Promoting airport facilities, premium lounge facilities, conducting Premium Terminal familiarization tour / site inspection for sales & media executives
Dealing with airport ground support services / passenger services & care, provided for commercial local & international airlines ( Malev Hungarian Airline, American Airline, KLM, Air France..etc )
Managing passengers’ flight reservations, cabin seatings, dealing with interline ticketing and staff travel, check in service, travel document verification, baggage handling, flight boarding & transfer services in accordance with the safety policies and security standards.
Handling irregular & hectic situations ( flight delays, cancellation, passenger misconnections to onward flights, denied boarding, overbooking, downgrade.) complaint resolution & compensation, accommodating hotel, transfer service
Maintaining awareness of passenger service techniques at all levels of operation & maintaining consistency in airline policies, conditions of carriage, safety & security standards,