KRITHA MANJI

• Managed a portfolio of key client accounts, ensuring high levels of customer satisfaction and
retention.
• Built and maintained strong relationships with clients, acting as the primary point of contact. Managed
marketing budgets and optimized campaign performance to maximize ROI.
• Negotiated contracts, pricing, and service agreements to maximize profitability and customer value.
• Resolved customer issues and escalations promptly, maintaining strong long-term partnerships.
• Collaborated with sales, marketing, and technical teams to deliver tailored customer solutions.
• Coordinated with internal teams to ensure timely delivery of products, services, and project
milestones.
• Assist with onboarding new clients and maintaining account record.
• Support vendor management and procurement processes, including purchase orders and tracking.
• Collaborate with internal and external partners to ensure effective communication and coordination.

Position: Warehouse & Logistics Manager WAREHOUSE MANAGING
• Processing orders
• Liaising with transport companies, suppliers and clients
• Training, supervising and appraising staff
• Marinating financial records
• Ensuring that quality objectives and delivery deadlines are met
• Managing budgets
• Administering stock control
• Ensuring compliance with health and safety legislation
LOGISTICS MANAGING

• Selecting carriers and negotiating contracts and rates.
• Planning and monitoring inbound and outgoing deliveries.
• Preparing import declaration form
• Responding to any issues or complaints.
• Researching ideal shipping techniques, routing, and carriers.
• Working with other departments to incorporate logistics with company procedures and operations.
• Evaluating budgets and expenditures
• Ensuring all operations adhere to laws, guidelines, and ISO requirements.

• Responsible for managements of portfolios comprising of 10 to 15 shipping containers within the East Africa
region ensuring optimal logistical operation and timely delivery
• Managing East Africa customers (Negotiation of Contracts, Financial record keeping, Stakeholder
management, Compliance, Logistics, Order management, Logistics efficiency)
• Support the HR team in recruitment, employee record management, conflict resolution, team building
programs.
• Ensuring quality objectives and delivery deadlines are met while administering stock control and managing
budgets in warehouse management.

• Responsible for order management, prompt delivery and customer satisfaction.
• Coordinated back-order management by sending lists to production, updating timelines for delayed items,
and informing relevant stakeholders of revised completion dates.
• Focus on customer relationship management by proactively contacting priority customers to address
pending issues, customer needs and providing support when needed.
• Completed and submitted GIN Reports for credit note processing to designated personnel monthly.

• Managed all client interactions, including walk-ins and phone inquiries, processed orders, and ensured
overall client satisfaction at the Dura Coat Home Solution branch.
• Responsible for all financial transactions with customers.
• Inventory management and facilitation of stock take .
• Responsible for Customer Satisfaction and retention including collaboration with other departments.