IT Compliance Lead
Network Intelligent Payment Solutions
Total years of experience :14 years, 2 Months
PARTICIPATE IN BUSINESS PROCESS MODELING SESSIONS, ACTING AS A DOCUMENTARIAN, CO-FACILITATOR, FACILITATOR OR
SUBJECT MATTER EXPERT.
- CONDUCT PRELIMINARY INVESTIGATION FOR ALL PROJECT REQUESTS. REVIEW REQUIREMENTS, SPECIFICATIONS, TEST, SUPPORT
AND TRAINING PLANS TO ENSURE THEY ARE IN LINE WITH BUSINESS OBJECTIVES.
- PARTICIPATE IN BUSINESS PROCESS MANAGEMENT GROUP EFFORTS TO COLLECT AND ANALYZE METRICS AND CONTINUALLY
IMPROVE PROCESSES AND PRODUCT BY CO-ORDINATING WITH DEVELOPMENT AND INFRASTRUCTURE TEAM (DEV-OPS)
- PARTICIPATE IN ROOT CAUSE ANALYSIS TO RECOMMEND PRODUCT ENHANCEMENTS OR OTHER APPROPRIATE ACTIONS TO IMPROVE
PRODUCTIVITY.
- TO LEAD THE COMPLIANCE TEAM TO CREATE AND ADHERE TO COMPANY POLICIES AND PROCEDURES AND PCI DSS STANDARDS.
- MAINTAIN PROCESS DOCUMENTATION REGARDING EACH ASPECT OF THE COMPLIANCE PROGRAM; MAINTAIN FLOW CHARTS OF
THE COMPLIANCE PROGRAM THAT IDENTIFIES RISK POINTS AND CONTROLS OVER THOSE RISK POINTS
- MONITOR THAT THE CONTROLS ARE BEING TESTED WITH THE APPROPRIATE RISK BASED-FREQUENCY, BY THE APPROPRIATE
INTERNAL, INDEPENDENT AND/OR EXTERNAL ORGANIZATION; PROVIDE GUIDANCE TO EMPLOYEES AS NECESSARY TO ENSURE THE
EFFECTIVENESS OR THE IT POLICY & COMPLIANCE PROGRAM.
- COLLABORATE WITH INTERNAL TECHNOLOGY SERVICE GROUPS TO REVIEW APPROPRIATE CONTROL MEASURES, PROCEDURES AND
EVIDENCE TO ENSURE CONTINUOUS COMPLIANCE WITH FIRM IT POLICIES, GOVERNMENTAL REGULATIONS AND CUSTOMER
REQUIREMENTS
- MONITOR AND AS NEEDED, REPORT COMPLIANCE ACTIVITIES OF OTHER DEPARTMENTS TO REMAIN ABREAST OF THE STATUS OF ALL
COMPLIANCE ACTIVITIES AND TO IDENTIFY TRENDS.
- REPORT AGAINST IN PROGRESS CORRECTIVE ACTION PLANS FOR RESOLUTION OF PROBLEMATIC ISSUES, AND PROVIDE
MANAGEMENT WITH SUMMARY INFORMATION ON THE STATUS OF THE PORTFOLIO OF CORRECTIVE ACTION PLAN.
- MONITOR THE PERFORMANCE OF THE KEY COMPLIANCE PROGRAM COMPONENTS AND RELATED ACTIVITIES ON A CONTINUING
BASIS, AND REPORTING TO MANAGEMENT AS APPROPRIATE
PARTICIPATE IN BUSINESS PROCESS MODELING SESSIONS, ACTING AS A DOCUMENTARIAN, CO-FACILITATOR, FACILITATOR OR
SUBJECT MATTER EXPERT.
- CONDUCT PRELIMINARY INVESTIGATION FOR ALL PROJECT REQUESTS. REVIEW REQUIREMENTS, SPECIFICATIONS, TEST, SUPPORT
AND TRAINING PLANS TO ENSURE THEY ARE IN LINE WITH BUSINESS OBJECTIVES.
- PARTICIPATE IN BUSINESS PROCESS MANAGEMENT GROUP EFFORTS TO COLLECT AND ANALYZE METRICS AND CONTINUALLY
IMPROVE PROCESSES AND PRODUCT BY CO-ORDINATING WITH DEVELOPMENT AND INFRASTRUCTURE TEAM (DEV-OPS)
- PARTICIPATE IN ROOT CAUSE ANALYSIS TO RECOMMEND PRODUCT ENHANCEMENTS OR OTHER APPROPRIATE ACTIONS TO IMPROVE
PRODUCTIVITY.
- TO LEAD THE COMPLIANCE TEAM TO CREATE AND ADHERE TO COMPANY POLICIES AND PROCEDURES AND PCI DSS STANDARDS.
- MAINTAIN PROCESS DOCUMENTATION REGARDING EACH ASPECT OF THE COMPLIANCE PROGRAM; MAINTAIN FLOW CHARTS OF
THE COMPLIANCE PROGRAM THAT IDENTIFIES RISK POINTS AND CONTROLS OVER THOSE RISK POINTS
- MONITOR THAT THE CONTROLS ARE BEING TESTED WITH THE APPROPRIATE RISK BASED-FREQUENCY, BY THE APPROPRIATE
INTERNAL, INDEPENDENT AND/OR EXTERNAL ORGANIZATION; PROVIDE GUIDANCE TO EMPLOYEES AS NECESSARY TO ENSURE THE
EFFECTIVENESS OR THE IT POLICY & COMPLIANCE PROGRAM.
- COLLABORATE WITH INTERNAL TECHNOLOGY SERVICE GROUPS TO REVIEW APPROPRIATE CONTROL MEASURES, PROCEDURES AND
EVIDENCE TO ENSURE CONTINUOUS COMPLIANCE WITH FIRM IT POLICIES, GOVERNMENTAL REGULATIONS AND CUSTOMER
REQUIREMENTS
- MONITOR AND AS NEEDED, REPORT COMPLIANCE ACTIVITIES OF OTHER DEPARTMENTS TO REMAIN ABREAST OF THE STATUS OF ALL
COMPLIANCE ACTIVITIES AND TO IDENTIFY TRENDS.
- REPORT AGAINST IN PROGRESS CORRECTIVE ACTION PLANS FOR RESOLUTION OF PROBLEMATIC ISSUES, AND PROVIDE
MANAGEMENT WITH SUMMARY INFORMATION ON THE STATUS OF THE PORTFOLIO OF CORRECTIVE ACTION PLAN.
- MONITOR THE PERFORMANCE OF THE KEY COMPLIANCE PROGRAM COMPONENTS AND RELATED ACTIVITIES ON A CONTINUING
BASIS, AND REPORTING TO MANAGEMENT AS APPROPRIATE
RESPONSIBLE FOR PROVIDING PUBLIC AND CORPORATE TRAINING'S FOR ITIL FOUNDATION.
THE ROLE WAS PRIMARILY A ROLE OF AN INCIDENT COORDINATOR. APART FROM INCIDENT COORDINATION THE ROLE ENTITLED
CHANGE MANAGEMENT AND PROBLEM MANAGEMENT. THE KEY ACTIVITIES ARE LISTED BELOW:
- OVERSAW THE ENTIRE PROCEDURES OF INCIDENT MANAGEMENT FOR ALL SEVERITY INCIDENTS.
- AUDITING THE INCIDENTS HANDLED BY THE TEAM & PROVIDING THE FEEDBACKS/TRAINING THE TEAM AS REQUIRED.
- CREATIVELY MANAGED ESCALATIONS AND COMPLAINTS IN LINE WITH SET CLIENT PROCESSES.
- RESPONSIBLE FOR MAINTAINING LOGS, VALIDATING AND ALLOCATING A PRIORITY TO ALL REQUESTS FOR CHANGES.
- PROCESSED ALL REQUEST FOR CHANGES (RFCS) FOR A CHANGE ADVISORY BOARD (CAB) MEETING, ISSUES AN AGENDA AND
CIRCULATES ALL REQUESTS FOR CHANGES TO CHANGE ADVISORY BOARD MEMBERS IN ADVANCE OF MEETINGS TO ALLOW PRIOR
CONSIDERATION.
- LIAISED WITH ALL NECESSARY PARTIES TO COORDINATE CHANGE BUILDING, TESTING AND IMPLEMENTATION, IN ACCORDANCE
WITH SCHEDULES.
- READILY PROVIDED ASSISTANCE TO THE CHANGE MANAGER FOR COORDINATING AND ADMINISTERING THE CHANGE
MANAGEMENT PROCESS AND ITS ASSOCIATED TASKS, MEETINGS, AND DOCUMENTATION.
RESPONSIBLE FOR GIVING IT SUPPORT TO INTERNAL EMPLOYEES AND ON-SHORE EMPLOYEES. SUPPORT AND MAINTENANCE OF THE
IT INFRASTRUCTURE THAT INCLUDES SERVER MONITORING AND MAINTENANCE, LOAD BALANCING, DESKTOP AND LAPTOP
MAINTENANCE, INVENTORY MANAGEMENT, CHANGE MANAGEMENT AND INCIDENT MANAGEMENT. TECHNOLOGY SUPPORTED BY
THE TEAM INCLUDES WINDOWS OPERATING SYSTEMS, VMWARE, ESX SERVERS, CITRIX SERVERS, AD MANAGEMENT.
HANDLED THE MIGRATION OF AN ON-SHORE PROJECT TO COGNIZANT INDIA SERVICE CENTER, HYDERABAD.
Bachelor of Science in Mathematics, Electronics and Computer Science