ksenia zheleznova, Store Manager

ksenia zheleznova

Store Manager

Spinneys Abu Dhabi LLC

Lieu
Émirats Arabes Unis - Abu Dhabi
Éducation
Baccalauréat, economics
Expérience
12 years, 1 Mois

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Expériences professionnelles

Total des années d'expérience :12 years, 1 Mois

Store Manager à Spinneys Abu Dhabi LLC
  • Émirats Arabes Unis - Abu Dhabi
  • décembre 2013 à février 2017

- Member of pre-opening team for a new retail store
- Handle daily operations of a retail store
- Order and receive stock
- Manage monthly and yearly inventories
- Customer service
- Deal with VIP customers and special requests
- Stock management and forecasting
- Merchandising and creating product displays
- Perform cashiering
- Prepare training sessions and training materials
- Analyze P&L reports
- Monitor and develop staff performance
- Achieve monthly sales targets
- Conduct quarterly staff appraisals
- Make daily rosters
- Handle computer systems MMRS and AX
- Organize wine trainings and tastings
- Communicate with suppliers and brand ambassadors
- Identify customer needs and search for new products

Assistant Restaurant Manager à Hyatt Capital Gate
  • Émirats Arabes Unis - Abu Dhabi
  • mai 2011 à novembre 2013

- Member of pre opening team for the hotel
- Manage daily operations of the signature restaurant
- Select, develop and manage performance of employees
- Oversee the inventory and order of food and supplies
- Ensure guests are satisfied with their dining experience
- Prepare staff schedules
- Conduct quarterly staff appraisals
- Monitor and develop staff performance
- Deal with guest suggestions and complains
- Participate in promoting hotel facilities and services
- Create training sessions and training materials
- Open and close shift

Team Leader Restaurant à Novotel Saint-Petersburg Center
  • Fédération de Russie
  • avril 2005 à mars 2010

- Member of pre opening team for the hotel
- Manage daily operations of all day dining restaurant
- Prepare staff schedules
- Create restaurant set up for banquets and special events
- Handle reservations
- Interact with guests and deal with guest suggestions and complains
- Create training sessions and training materials
- Conduct orientation for new employees

Waitress à Grand Hotel Europe Kempinski
  • Fédération de Russie
  • janvier 2004 à avril 2005

- Serve guests during conferences and banquets
- Work in room services

Éducation

Baccalauréat, economics
  • à St-Peresburg State University of Cinema and TV
  • décembre 2009
Diplôme, hotel management
  • à Petrovsky college
  • juillet 2005

Specialties & Skills

Training Planning
Multicultural Team Management
Conference Organizing
Training New Employees
Managing Employees
Training Planning
Planning, Organizing
Communications Skills
Flexibility, Adaptability, Managing Multiple Priorities
Leadership, Management Skills
Multicultural Sensitivity

Langues

Anglais
Expert
Russe
Expert

Formation et Diplômes

WSET Level 1 & 2 (Certificat)
Date de la formation:
October 2016
Departmental Trainer (Certificat)
Date de la formation:
June 2011
Valide jusqu'à:
November 2011
USSA Sommelier Certificate level one (Certificat)
Date de la formation:
April 2010
Valide jusqu'à:
May 2010