كسينيا zheleznova, Store Manager

كسينيا zheleznova

Store Manager

Spinneys Abu Dhabi LLC

البلد
الإمارات العربية المتحدة - أبو ظبي
التعليم
بكالوريوس, economics
الخبرات
12 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :12 years, 1 أشهر

Store Manager في Spinneys Abu Dhabi LLC
  • الإمارات العربية المتحدة - أبو ظبي
  • ديسمبر 2013 إلى فبراير 2017

- Member of pre-opening team for a new retail store
- Handle daily operations of a retail store
- Order and receive stock
- Manage monthly and yearly inventories
- Customer service
- Deal with VIP customers and special requests
- Stock management and forecasting
- Merchandising and creating product displays
- Perform cashiering
- Prepare training sessions and training materials
- Analyze P&L reports
- Monitor and develop staff performance
- Achieve monthly sales targets
- Conduct quarterly staff appraisals
- Make daily rosters
- Handle computer systems MMRS and AX
- Organize wine trainings and tastings
- Communicate with suppliers and brand ambassadors
- Identify customer needs and search for new products

Assistant Restaurant Manager في Hyatt Capital Gate
  • الإمارات العربية المتحدة - أبو ظبي
  • مايو 2011 إلى نوفمبر 2013

- Member of pre opening team for the hotel
- Manage daily operations of the signature restaurant
- Select, develop and manage performance of employees
- Oversee the inventory and order of food and supplies
- Ensure guests are satisfied with their dining experience
- Prepare staff schedules
- Conduct quarterly staff appraisals
- Monitor and develop staff performance
- Deal with guest suggestions and complains
- Participate in promoting hotel facilities and services
- Create training sessions and training materials
- Open and close shift

Team Leader Restaurant في Novotel Saint-Petersburg Center
  • روسيا
  • أبريل 2005 إلى مارس 2010

- Member of pre opening team for the hotel
- Manage daily operations of all day dining restaurant
- Prepare staff schedules
- Create restaurant set up for banquets and special events
- Handle reservations
- Interact with guests and deal with guest suggestions and complains
- Create training sessions and training materials
- Conduct orientation for new employees

Waitress في Grand Hotel Europe Kempinski
  • روسيا
  • يناير 2004 إلى أبريل 2005

- Serve guests during conferences and banquets
- Work in room services

الخلفية التعليمية

بكالوريوس, economics
  • في St-Peresburg State University of Cinema and TV
  • ديسمبر 2009
دبلوم, hotel management
  • في Petrovsky college
  • يوليو 2005

Specialties & Skills

Training Planning
Multicultural Team Management
Conference Organizing
Training New Employees
Managing Employees
Training Planning
Planning, Organizing
Communications Skills
Flexibility, Adaptability, Managing Multiple Priorities
Leadership, Management Skills
Multicultural Sensitivity

اللغات

الانجليزية
متمرّس
الروسية
متمرّس

التدريب و الشهادات

WSET Level 1 & 2 (الشهادة)
تاريخ الدورة:
October 2016
Departmental Trainer (الشهادة)
تاريخ الدورة:
June 2011
صالحة لغاية:
November 2011
USSA Sommelier Certificate level one (الشهادة)
تاريخ الدورة:
April 2010
صالحة لغاية:
May 2010