kshetrapal jagan singh

waiter at marina view hotel apartment

• United Arab Emirates - Dubai
• My current job since November 2013

 Has specific responsibility for overseeing specific shifts of the Front Desk. Checks the Bell/Door, Turndown and Night House Person lists.
 Does daily check of the previous day‚s work, i.e. posting, deposits, cash reports and petty cash reports.
 Handles guest incidents in reporting via Home Office and contacting the Risk Manager for guidance on claims reporting to carrier. Ensures that processing of all incidents is done timely.
 Works with FOM and Safety Team Leader on all safety related issues.
 Oversees the Door/Bell staff in the absence of a Valet Supervisor (if applicable) and/or Front Desk Manager or DOR.
 Meets weekly with the Front Desk Manager, if applicable, or DOR to discuss projects, progress and items that need resolution
 Give high standards of service in terms of time, quality and personalization.
 Responsible to take food and beverage order in room service, in restaurant and coffee shop according to outlet shift .
 Sale food and beverage so as to meet outlets budget
 Active contribution to service.
 Control the inventory of cutlery and service equipment allotted to the station
 Participate in internal meetings and training courses.
 Care of guests from arrival to leaving the outlet in accordance with the standards.
 Conscientious and correct execution of the Team Leaders’ instructions.