Phone Banking Officer
citibank.n.a
Total years of experience :13 years, 0 Months
Handling Banking calls for the Customers queries related to their bank accounts and also processing various banking related queries to the customers of CITIBANK India.
As aProgram Year Leader responsible for all the work in the Field of master science and make sure all the metrics are met
Reporting to the FMG
Responsibilities
Assisting with classroom arrangements
Assisting the Senior lecturers
Preparing Student Attendance and Staff Attendance
Preparing reports
Assisting the Students in regards with their registration and other enquiries
MQA file preparation Assistance
Preparing class materials for students
Conducting Exams
As a Specialist in P and P I am responsible for Overlook the Teaching and training of the Corporate Employees under Dell in providing the required skill in all the metrics in running the process.
Reporting to the Operational Manager
Responsibilities
Support the Level two Managers and Team Leaders on escalated Call for both Software related issues and hardware related issues
Make a deep analysis for the unresolved issues and find solution.
Played a major role in implementing the process
Handling Call and resolving most number of calls.
Reaching the target of High in First Time Fix’s
Consistent in achieving Client Satisfaction on a month on month basis
As a Technical trainer responsible for Teaching and training the Corporate Employees under Dell in attaining the required skill in all the metrics
Reporting to the Operational Manager
Responsibilities
Develop Technical Courseware for Dell products and related platforms.
Deliver training to Dell US Technical Support Employees.
Technical Document / Course Development
Developing new technical documents, courses and extending existing training curriculum
Working with subject matter experts to validate technical document/course design and content
Working with course developers and marketing to determine curriculum needs
Updating and maintaining existing technical documents, courseware and labs
As a Support Executive responsible for support the team member and helping the team leader in attaining all the metrics
Reporting to the Team Leader Group
Responsibilities
Support the Front Line Agent on Call for both process and product
Make a deep analysis for the unresolved issues and find solution.
Played a major role in implementing the process
Handling Call and resolving most number of calls.
High in First Time Fix’s
Consistent in achieving Customer Satisfaction on a month on month basis