kudzanai knowles kusena

* Managed procurement of over 200+ food, beverage, packaging, and consumable SKUs, ensuring 100% compliance with food safety and quality standards.
* Negotiated strategic supplier agreements that reduced procurement costs by 10-15% annually while maintaining product quality and service levels.
* Directed the full Procure-to-Pay (P2P) cycle, processing 50+ purchase orders monthly and ensuring on-time deliveries of critical inventory.
* Conducted supplier audits and performance reviews, improving vendor compliance and reducing supply disruptions by 20%.
* Collaborated with operations, QA, and warehouse teams to maintain optimal inventory levels, achieving 98% stock availability and minimizing emergency purchases.
* Analyzed commodity trends and supplier pricing to support menu engineering and budgeting initiatives, contributing to improved food cost control.
* Maintained audit-ready procurement documentation and ensured full compliance with HACCP and internal purchasing policies.

* Led procurement operations across food, beverage, equipment, and services, supporting uninterrupted restaurant operations.
* Negotiated supplier contracts and pricing agreements, delivering annual cost savings of AED 150 000 while maintaining quality standards.
* Managed purchasing budgets and supplier performance, ensuring timely procurement of critical inventory items.
* Developed and mentored purchasing team members, improving procurement efficiency and supplier response times.
* Established supplier KPIs covering quality, pricing, and delivery performance, improving vendor accountability.
* Streamlined procurement processes and introduced cost-control measures that reduced purchasing cycle times by 15-20%.

Successfully launched and managed the brand’s first brunch operation in Muscat, recruiting and training 25+ employees prior to opening.
* Led a team of 30+ front- and back-of-house staff, ensuring operational excellence and high guest satisfaction.
* Managed restaurant budgets, labor costs, and operating expenses, achieving profitability targets while maintaining service standards.
* Oversaw inventory, purchasing, and equipment management, reducing stock variances and operational waste.
* Directed daily restaurant operations, consistently meeting quality, hygiene, and safety standards.
* Resolved guest concerns promptly, contributing to strong customer retention and positive online reviews.
* Increased home delivery sales by 25% year-over-year through targeted marketing and promotional campaigns.
* Improved guest satisfaction scores through staff coaching, service improvements, and enhanced dining experiences.