Ashish Kumar

• Supervise and coordinate daily food and beverage operations to ensure
smooth and efficient service delivery.
• Lead, train, and motivate service staff (waiters, stewards, captains) to
maintain high performance and professionalism.
• Ensure ex cellent guest service by addressing customer needs, handling
complaints, and resolving issues promptly.
• Maintain and enforce company service standards, policies, and standard
operating procedures (SOPs).

• Supervised and coordinated the front desk staff to ensure smooth
daily operations.
• Provided exceptional service to guests, addressing inquiries and
resolving issues promptly.
• rained and mentored new team members on hotel procedures,
customer service standards, and software systems.
• Created and managed staff schedules to ensure adequate
coverage during peak and off-peak hours.

• Managed and trained front-line service staff to ensure excellent
guest service.
• Greeted guests, took orders, and addressed any special requests
or concerns.
• Ensured food and beverage service met quality standards and
adhered to safety regulations.
• Coordinated with kitchen and bar staff to ensure timely and accurate
order delivery.