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Sharon Ineeze Lall, Sr.Executive-CCD

Sharon Ineeze Lall

Sr.Executive-CCD·FAREPORTAL PVT. LTD.

United Arab Emirates

Bachelor's degree, Hotel Management

Work experience

Total years of experience: 1 years, 1 months

Sr.Executive-CCD

June 2025 - Present

FAREPORTAL PVT. LTD.

Gurgaon, India

June 2025 - Present

Handled international customertravel confirmations and assisted
customerswith paymentand booking-related concerns.
Resolved customerqueries and escalations professionallywhile
maintaining high service qualitystandards.
Processed 7-8 successful travel confirmations dailywith strong
Company industry:
Airlines

Education

IHMCS

November 2026

November 2026

Bachelor's degree, Hotel Management

India

St. Mary's Convent Sr. Sec. School

April 2021

April 2021

High school or equivalent, Commerce

India

Skills

Hospitality Management
Expert
Hospitality Management
Expert
Healthcare Industry
Expert
Healthcare Industry
Expert
RCM
Expert
RCM
Expert
Coordinating Events
Expert
Coordinating Events
Expert
Event Management
Expert
Event Management
Expert
Accounting
Beginner
Accounting
Beginner
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
COST ACCOUNTING
Intermediate
COST ACCOUNTING
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
ACCOUNTS RECEIVABLE
Intermediate
ACCOUNTS RECEIVABLE
Intermediate
ACCOUNT RECONCILIATION
Intermediate
ACCOUNT RECONCILIATION
Intermediate
CASH FLOW ANALYSIS
Intermediate
CASH FLOW ANALYSIS
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
BILLING SYSTEMS
Intermediate
BILLING SYSTEMS
Intermediate
CERNER EHR
Intermediate
CERNER EHR
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
AVIATION
Intermediate
AVIATION
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
FIRST AID
Intermediate
FIRST AID
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
HOTEL AND RESTAURANT MANAGEMENT
Intermediate
HOTEL AND RESTAURANT MANAGEMENT
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
Customer Support
Intermediate
Customer Support
Intermediate

Languages

English

Expert

Hindi

Native Speaker

Training and Certifications

Certifications
Certificate in Safety and Emergency Procedures Certificate in First Aid
First Aid and Emergency Procedures
institute of hotel management and culinary studies
Jul 2022

Hobbies and interests

singer, exploring, learning