Relationship Manager
MetLIfe
Total years of experience :18 years, 5 Months
Lead a team of ENBD retail direct sales force(multi products)
Training and motivating direct sales force
Plan and provide leadership direction to the direct sales force on all Retention and Conservation activities/, initiatives in order to build and support a superior customer service culture within the team, and contribute to the company's revenue.
This role is responsible for identifying and managing sales opportunities, building an in-depth understanding of client.
Exclusive Channel for ENBD.
Reporting to Vice-President, ENBD.
Achieves and exceeds sales revenue quota targets by winning new business through prospecting and developing new customer relationship
Identifies and qualifies legitimate opportunities, providing a consultative and value-added approach to develop relationships
Set up new stores including planning, store layout and product displays with the parameters of approved standard floor plan to ensure proper image.
Prepare monthly, quarterly and annual budget, including forecast of sales and operation expenses per branch, expected profit and growth.
Delegate responsibilities between staffs.
Recommend new product mix, merchandising requirements, promotional strategies based on competitors activities and other industry sources.
Prepare, implement and maintain merchandising plan, inventory turnover, return of investment and sales per square meter.
Provide feedbacks to the management on each stores performance in terms of profitability, potential growth, and recommend appropriate actions depending on findings.
Responsible for overall management of retail activities for all company owned stores.
Train store personnel on brand positioning, inventory control system, sales merchandising, customer relations, brand guidelines, product USP’s, competitors weakness and strengths.
Conduct Sales analysis to determine customer’s demands, correct product mix and other factors that will maximize sales.
Effectively supervise inventory.
Perform any other duties as assigned by management.
Leading a multi-functional team and responsible for overseeing the company’s operations.
P&L responsibility and playing a key role in the strategic implementation of market development and channel penetration programmes and initiatives.
Responsible for setting up targets and submitting performance reports to the Regional Growth Manager.
Looked after Corporate Sales, Retail Sales, Customer Service, Event Managements & Product Promotions.
Developing and implementing effective sales and marketing strategies for multiple channels, e.g. National key accounts, distributors, and other special channels and putting his best efforts to establish a solid brand image to achieve profit growth objectives.
Manages the daily business decisions for various territories including arbitrating allocations, account coverage issues and integrating different company operations within the district
Responsible for the customer and distributor relationships within the territory.
Support and lead company product sales, growth and continuous cost and quality improvements in the business
Manage all sales related activities covering setting and strictly monitoring of sales targets and ensures accurate delivery of products in all sales channels.
Implement entire roll-out strategy, streamline sales & distribution network and sales planning
Ensure timely collection of company’s money from market. Develop plan to minimize expiry products from the market.
Cemented and managed new / existing client relationships with HNI’s, individuals & their related businesses along with a team of 10 juniors.
Prepared the sales plan for each relationship for providing an array of services like Property Sales, Property Leasing, Property Management and Mortgage Services.
Responsible for setting up targets and submitting performance reports to the General Manager.
Looked after Corporate Sales, Retail Sales, Customer Service, Event Managements & Product Promotions.
Ensured the achievement of sales targets by providing professional banking consultancy to HNI customers to conclude a sale to the customer’s satisfaction.
Managed new & existing client relationships with high net-worth individuals and their related businesses.
Rendered customer’s a range of Investments and Banc Assurance products.
Maintained customer’s portfolio and reviewed / responded promptly to all sales queries.
Educated the customers and identified various options based on customer’s needs.
Identified the existing customers who will benefit from access to investment opportunities and introducing investment product range.
