Personal Banking Officer
Barwa Bank
Total des années d'expérience :18 years, 8 Mois
• Product Marketing & Sales : Promote the bank’s products & services including salary & deposit accounts to potential customers by making proactive marketing, sales presentations to corporate and retail clients of Barwa Bank.
• Plan and administer new initiatives across the target market, including presentations and meetings, coordinating events and documentation.
• Manage existing clients and ensure they stay satisfied and assist for any inquiry, conduct presentations on solutions and services that will meet or predict clients’ future needs.
• Manage contracts' negotiations and close new business deals and other potential clients. Build a relationship with companies’ decision makers.
• Product & Service Sales: tasked to promote and sell the bank’s products & services including salary & deposit accounts, personal loans, credit cards to potential and existing customers by making proactive sales efforts and capitalizing on cross selling opportunities in order to achieve set sales targets.
• Customer Service Deliver, consistently: tasked high levels of customer service and deal with customer queries effectively, initiating transactions where possible and escalating complex ones to the appropriate channel to maintain a high degree of customer satisfaction in line with the bank's quality standards.
• Proactively manage the assigned key company portfolios in order to ensure that the bank’s customers are timely and effectively provided with the necessary general banking services.
• Responsible for providing telephone/email/chat, online customer related issues such as product inquiries, warranty, order related, returns, refunds, feedback and complaints which focuses on delivering a positive customer experience based on Dell standards.
• Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals and software custom or off the shelf software - industry.
• Intermediate knowledge of Windows XP, VISTA, Windows 7, Windows 8 O/S and MS Office 2007, 2010 and 2013.
Achievements
o Dell Champion Awardee - FY14 ( Top 20% in terms of performance )
o Bronze Awardee - Q4 FY13 for Work Performance
• Tasked to supervise and train agents to ensure highest quality of Customer Service and Sales output within the account’s directives, policies and procedures through E-Learning and Classroom Training programs through the use of applications such as Adobe Flash, Dreamweaver and Captivate.
• Conduct remote and desk-side monitoring with each agent according to account’s policies and procedures.
• Provide coaching to ensure Customer Satisfaction Scores and Sales Output are met within the account’s metrics.
• Assist in staff development towards evaluation criteria and will ensure adherence to processes and quality-operations standards.
• Summarizing Reports on Customer Satisfaction and Sales output for both AT&T and the company in order to provide appropriate action plans for improvement.
• Tasked in providing technical and customer support for consumer electronic products.
• Basic computer hardware support for software installation.
• Assist in enhancing Customer Satisfaction Scores of our new representatives.
• Customer Satisfaction Excellence Team ( August 2006 - September 2006 )
• Assistant Trainer for Basic Photography Class ( DSLR’s Technical Handling )