Kamran Waheed

Responsible for defining the scope of work including detailed business requirements gathering (AS-IS), global project acceptance, vendor negotiations, and application configuration & implementation.
Gathering and analysing the client’s business requirements and business processes.
Handling new client enquiries and acting as the face of the business.
Dealing with and resolving problems and issues which arise.
Mentoring and training up junior and new staff.
Implementing new initiatives.
Involved in the recruitment of new staff in the ERP space.
Serve as a single point of contact between client and vendor
Training end and key users.
Monitoring and answering client’s requests in addition to designing and conducting different ERP applications training to clients and supporting them in sites or online.
Responsible to do discovery sessions with prospective clients, detailing high level design plans to the BearingPoint's team through specifications and product demonstrations.
Responsible to provide technical pre-sales and solution support to the BearingPoint’s clientele, documenting customer use cases and technical requirements and then proposing a unified solution.
Responsible to contact timely with the existing clients to review use of the BearingPoint’s products and identify up sell opportunities
Clients
HCF (Harbour City Ferries) (Achievement; Customer Service Satisfaction Award-2014

Analyse market and give forecast for future business growth in different segments of the market.
Analysis of business processes and development of comprehensive solutions.
Involved in doing various business software solutions in the market to design comprehensive solutions for organisations effectively.
Participating and facilitating demonstration of product functions and features to customers and partners.
Demonstrating of techniques at optimal speed, handling objections and close off technical and functional business issues as they arise.
Developed and implemented workforce re-engineering programs. Dramatically increased employee satisfaction. Reduced turnover.
Diligently build professional relationships with all Clients, Contractors and Team members.
Ensures the delivery of work packages and deliverables according to defined scope, plan and schedule.
Developed business requirements, trained users and supported client base.

Optimise the profitability of allocated projects
Ensure that realistic project plans are developed, that are agreed with clients to enable us to set and meet their expectations
Work with key senior staff to develop and enhance the company’s implementation methodology and ensure a common approach is taken for all project engagements
Identify and communicate the skills, experience, personal attributes and manpower requirements for the successful delivery of your programme in advance of requirements to enable the appropriate resources to be allocated or sourced
Lead and manage the allocated project team across Australia and China
Organise project resources and ensure that actions are taken to ensure that delivery stays on-plan
Manage changes to the project through the appropriate change control mechanisms
Maintain reporting metrics to enable senior management to review the effectiveness and progress of projects
Act as a central point of contact for all project issues within a programme.
Implementing an automated labour scheduler system called Kronos Workforce Scheduler.
Involved in implementation, configuration and integrations of various modules including Chris21, Kronos, Lawson and Oracle.

Determined the duties and responsibilities of individuals in a team across seven countries in Africa
Analyzed the individual performance of the team and motivated them to perform even better
Organized training workshops to improve the performance of the members who are lagging behind in terms of performance
Analyzing the assigned projects and distributing the tasks to the members as per their area of expertise
Reported any problem or fault in the project to the project manager or supervisor
Involve in developing, recommending systems improvements for the ERP system.
Ensuring accuracy, consistency, and evolution of the ERP system.
Develop the solutions for the group’s operations using the ERP system with 3rd party add-ons or own programs as required by the higher management.
Manage the development of the policy as it relates to the provision of ERP services
Ensure that the plan is in place; regularly test and make changes to ensure minimal business disruption.
Involve in developing, recommending systems improvements for the ERP system.
Ensuring accuracy, consistency, and evolution of the ERP system.
Involved in building solutions for general reporting, warehousing, PoS
Interact, communicate & influence people inside and outside of Hyspec team to achieve their goals.

Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all internal and external stakeholders, both on-site and off-site.
Act on input from management to enable the development and ongoing improvement on the services that we are able to offer to our clients
Taking ownership of all support & service contracts and all relevant software deployment application uptime, tickets closing on time as per SLA;
Conducted business analysis, project assessment and feasibility determination.
Requirement analysis and defining scope of work for a project, layout of Macros development plans, resource allocation, demos, presentations and various project management tasks.
Strategized project scoping and specifications documents, to clearly communicate the project roadmap.
Defined and introduced the project, team members' roles, and key deliverables.
Implementing and configuring various modules including Payroll module, Rostering system, OHS module, recruitment modules.
Clients
Berker’s College.
Prime Minister house and cabinet.
Sydney Conventional & Exhibition Centre.
Australian National Maritime Museum.
Salmat.
REST Superannuation.

Conduct functional and technical workshops to analyse & ascertain business requirements and determine any gaps.
Manage the functional systems team including business stakeholders to ensure effective business efficiencies & qualities are met.
Support Run & Build of the IT systems on a daily basis following Incident Management, Problem Management, Release Management and Change Management in Provade followed ITIL process.
Implement Provade managed procurement solutions, troubleshoot problems, and identify and resolve any issues in order to ensure a successful customer implementation.
Oversee quality control and manage sign off of project deliverables.
Assist with sales activities as required.
Assist the business to define the business architect.
Projects
PeopleSoft Services Procurement System (VMS)
Client: Oracle Corporation, Australia & Oracle Corporation, New Zealand.
Client: Bank of Western Australia (Bankwest

Managed technical support representatives.
Monitored support calls for quality purposes and coach employees on ways to improve the quality of work.
Assisted representatives in finding a suitable solution to resolve customer issues.
Resolved all escalated issues.
Solved complex issues.
Managed Operation & Maintenance of the system.
Executed support needs of roll-out, preventive and corrective maintenance, regional needs.
Planned, monitored and reported Technical System Support performance.
Ensured efficient system availability.
Managed the day to day workflow of tickets and phone calls.
Revision of current business processes of Oracle Financials and Oracle HRMS & Payroll across all relevant business units.
Formulate and define project scope & objectives for assigned internal projects.
Responsible to deliver projects on time and within budget
Manage project risks and escalate to the relevant IT manager, when necessary
Participate in user group meetings to understand business pain points and issues around the level of support provided.

Develop & design functional specifications for fixes/solutions requiring development work and facilitate implementation of solution(s) including PeopleSoft Campus Management system.
Involvement in continuous communication back to the business either directly or via the IT Business Managers & Solution Architects/Analysts, with system

As a key member of Team involved in HRMS with HR, Payroll, Benefits Administration and Self Service modules Maintenance, Data Conversion, Customization of Oracle HRMS 11.5.10.2 / R12.
Involved in design, development, enhancement and maintenance of Oracle HR, Base Benefits and Payroll.
Involved in the Data mapping, Data conversion and Data loading from the external system into PeopleSoft Financials tables.
Worked extensively on Data conversion programs to convert data from legacy systems to Oracle tables
Involved in the design strategy and implementation of loading the data from Legacy HR.

Projects
SAP Implementation (SAP Business One)
Client: Wavetec (Pvt) Limited, Pakistan (Information & Technology)
Role: Analysis, Designing & business process re-engineering of the whole project according to the project charter which includes the implementation of SAP with Oracle 10g as a backend.