Accounts manager
Genesis Solutions
Total years of experience :15 years, 3 Months
Genesis Solutions is region's emerging ICT Service Provider, with its major partnership with Microsoft, RedHat, AWS, Dell, Versa, Telstra, Gigamon, and many other leading ICT vendors.
The role is not only to manage Business Development and Account Management but also to position the company as a key player in ICT and cloud service provider in the UAE region. In addition to this, I manage the end-to-end sales operations and objectives of the company that includes:
-Functional responsibility for Marketing, Sales, Communication, Pricing, Product Development, and Customer Experience.
-Delivery of Sales objectives across all Commercial sales channels.
-Maintain the profitability of various verticals of business.
-Develop an Enterprise Business Unit Strategy and plan for execution.
-Develop new customer database and existing customer retention with excellent account management strategies.
-Develop and maintain vendor relations.
-Active involvement in the Establishment of the Enterprise Business Division within the company and its business model
• Represented the entire suite of enterprise solutions like Generalist ERP, Vertical ERP, Small business ERP, and Open source ERP.
• Represented the entire suite of security software solutions (cyber security, defense and national security, smart city, critical national infrastructure protection and generate sales pipeline.
• Acted as solution consultant to the energy sector by providing advisory & consulting services in commercial Structure, Working Capital, Term Loan and Project Finance, Gas & Renewables
• Represented the entire suite of productivity solutions like business continuity, innovation management, learning management, AI- bots, Project management solutions, Net-suit solutions, business management process, knowledge management and enterprise social workplace
• Represented the entire suite of productivity solutions like IT Computer networking solutions Like (Infrastructures, CCTV, Structured Cabling Security, Cloud solutions, Business automation AMC, Training and Consultancy)
• Account management in French speaking Africa.
• Routinely searched for prospects, did cold calls, and transformed into leads / clients
• Contributing in the answering process for customers’ requests for proposals/ information (RFPs/RFIs
• Managed current account as well developed new business through cold calling my specific territory.
• Routinely executed large presentations before architects, project managers and senior management
• Developed quarterly and annual sales department budgets.
• Customer Solution Walkthrough & Demo of the various Products & Solution
• Managing Alliances with Principals like Microsoft
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Organizing marketing campaigns using CRM, Cold calling and translating into sales
• Responsible for working with distributors as well as end users to determine their software needs, once determined, I complete sale and follow through with the implementation and management of the account.
• Follow up on key accounts system integration, professional services & managed services implementation according to contracted deliverables and deadlines.
• Follow up on customer satisfaction & operational issues for after sales on key accounts to ensure the effectiveness and efficiency of provided solutions and services.
• Assist in identifying customer technical needs to contribute in solution architecture design hence ensuring it achieves the customer objectives.
• Conduct research to identify new markets and opportunities within existing and new and key customers accounts.
• Raise customer awareness of IP Protocol business catalog, including systems integration as well as professional & managed services addressing customer needs and objectives.
• Contributing in the answering process for customers’ requests for proposals/ information (RFPs/RFIs).
• Perform risk management to minimize project risks.
• Create and maintain comprehensive project documentation.
• Forge relationships with potential clients in west Africa (PUBLIC TRANSPORT) to integrate partner services/ products on road transport.
• Develop marketing strategies for national and regional departments in UAE &sub-Sahara.
• I Help companies build AI- solutions to ensure their client’s attain a memorable engaging experience while reducing cost and retaining clients With focused on AI powered Chabot.
• Front ended the integration of UAE exchange Chabot ZOEY with our own AI powered virtual assistance.
• Developed business with the assigned accounts
• Created strategic development plans, including active sales pipeline and implementation, to build new profitable business.
• Tracked and report progress with implementation of strategic plan, customer budgets, and ongoing forecasts.
• Performed analysis to determine opportunities in the market.
• Assess the profitability of existing products and service offerings.
• Improve existing business by increasing profitability and customer satisfaction
• Manage business deals from negotiation to close.
• Monitor contracts implementation from contract performance, customer payment terms, to delivery terms.
• Build and maintain long-lasting customer relationships
Selling company's products, medicines, prescription drugs and medical equipment to a variety of customers.
Contacting medical bodies such as hospitals, dental practices, healthcare trusts, medical schools, clinics and care facilities in an effort to supply them with drugs, equipment or medical facilities.
Achieving quarterly and annual sales goals.
Establishing effective relationships with a broad range of contacts.
Excellent business acumen and commercial judgment.
Performing regular competitor and market surveys.
Making appointments to see existing and potential clients.
Proactively scouting for new business opportunities.
Supplying the sales team and senior management with performance data.
Delivering product presentations to customers.
Networking with key decision makers at every opportunity.
Maintaining proper customer call and administrative records.
Identifying highly influential physicians who are open to seeing pharmaceutical sales representatives.
Keeping up-to-date with the latest clinical data.
Monitoring competitor activity and competitors' products.
Organising or attending pharmaceutical conferences.
Demonstrating products to clients.
Taking sales orders from customers.
Maintaining detailed records of all contacts and meetings.
Ensured the provision of a prompt and courteous service in response to inquiries relevant to the administration process and efficient allocation of technical inquiries to the relevant Engineering Services Officer.
Key responsibilities:
Provided administrative support to the Department, which involves the following Business Units:
Project Services,
Traffic & Transport,
Surveillance (Construction Engineers & Asset Protection Officers),
Infrastructure Development and
Strategic Engineering
worked in a team environment to achieve team objectives. possessed a strong "hands on" approach and partnership with other Administration Officers and the Office Coordinator.
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