Customer Service Officer
Tiger Properties
Total years of experience :4 years, 9 Months
• Responsible for application and registration for the off-plan properties and completed properties using the Oqood system of the Dubai Land Department.
• Responsible for application of the Title Deed for the completed properties.
• Responsible for various procedures in the Oqood System.
• Follow up with clients to provide the lacking documents for the application of the registration for the unit thru emails and calls.
• Assist the Accounts Department with the project construction payment.
• Assist the Accounts Department with the registration fees in the Escrow Account.
• Manage Noqodi account.
• Provide administrative and clerical support to departments or individuals.
• Preparation of invoices to clients.
• Prepare and submit registered and not registered units reports on a daily, weekly and monthly basis.
• Ensure policies and guidelines running smoothly.
• Determine matters of top priority and handle accordingly.
• User management of CRM (Customer Relationship Management) specifically in customer service and sales.
• Perform other related duties assigned by department managers which are related to the scope of my job description and functions.
• Preparation ofweekly and monthlyprogress report.
• Day to day monitoring of work.
• Day to day monitoring of manpower allocation.
• Purchasing of materials as per schedule and inspection during delivery.
• Coordinate with QC Engineer.
• On site and warehouse coordination.
• Coordinate with project team regarding their on-sitematerial forecast requirement.
• Follow up important actions and decisions from previousmeetings.
• Coordinate with Project Engine rsandProject Coordinators.
• Responsible for the daily monitoring of manpower.
• Responsible for the daily monitoring of materials delivered on site.
• Responsible for the weekly monitoring of materials delivered and pulled out in the warehouse.
• Prepare and submit technical weekly reports like accomplishments, progress of the project, cost analysis and other matters concerning the ongoing project.
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