Laban Oyoo

• Provide on-phone and on-line users support to ensure effective user satisfaction
• Install and integrate all Customer Premise Equipment (CPE)s (Routers, Switches, both Point
Point and Point- Multipoint Radios (Radwin) and Optical Fiber (Gpon))
• Deliver physical on-site troubleshooting solutions to ISP engineers experiencing difficulties in
hardware and network connectivity
• Generate technical site survey reports for new connections to establish project viability and
installation requirements
• Track & manage client preventive maintenance schedules and give recommendations on the
link effectiveness
• Establish process improvement strategies which geared to drive positive changes and resulted
in 100% incident reduction rate
• Maintain support execution of all Safaricom Fixed Data client on the remedy ticketing system.
• Perform General Base station works including rigging and site audit for effective network
focusing strategies

• Established communication systems by installing, optimizing and maintaining Ericsson,
Huawei and ZTE voice and data telecommunication network circuits and equipment
• Carried out network drive test along the major roads in Addis Ababa for proper planning of
GSM network optimization exercise
• Carried out technical site surveys to assess installation requirements for proper project
implementations
• Studied Internet Service Provider (ISP) orders and plans the project schedules for effective
project delivery time
• Prepared installation schematic diagrams using Autocad software for easy understanding
• Worked closely with the regional project coordinator and team members to monitor daily
work operations.
• Assist in supervising interns and casual employees to assist with the workload during peak
periods
• Any other duties as assigned by the regional project coordinator

• Installed and integrated all Customer Premise Equipment (CPE)s (Routers, Switches, Radwin
Radios and Optical Fiber (Gpon)
• Performed on-site Ericsson new equipment installation and upgrade in order to expand and
optimize the GSM network coverage
• Delivered physical on-site troubleshooting solutions to ISP engineers to establish network
connectivity and reachability
• Generated pre-installation technical site survey reports to establish project viability and
installation requirements
• Monitored Safaricom clients Fixed Data Support tickets on the Remedy ticketing system to
ensure all raised tickets are closed within SLA
• Managed client preventive maintenance schedules and give recommendations on the link
effectiveness

• Performed automated data entry using Info and Epi data software for professional data
analysis
• Conducted literature reviews on the subject matter in order to identify the missing gap which
the research intend to fill
• Prepared research questionnaire to give in in-depth understanding of the research objectives
• Carried out physical data collection using the outlined data collection using questionnaires
• Conducted research pilot study to ascertain the effectiveness of the designed questionnaire
• Analyzed data using SPSS, fact checks for information flow while generating graphs and
spreadsheets to portray results.