Supply Manager
Careem
Total years of experience :16 years, 5 Months
Developing training material and support playbook.
Giving training to local supply team and frontliners.
Developing supply plan and budget.
Working with various stakeholders to achieve targets.
Signing deals and maintaining relations with local suppliers.
Managing, monitoring and creating KPIs for drivers.
Data analysis for fleet optimization and efficiency.
Helping marketing team in creating local campaigns.
Educating, evaluating and leading a customer service team.
Achieving SLAs.
Increasing the number of resolved cases on the global case system.
Monitoring KPIs.
Handling VIP customers.
Achieving sales targets.
Promoting and selling new services to customers.
Maintaining relations with customers to drive more sales.
Supervision, Handling the company’s online global case system, Handling online inquiries and walk-in clients, communicating with other entities and origins to assure customer’s request is fulfilled, handling lost and damaged shipments cases.
Supervision, Quality assurance.
Customer service, Telemarketing, Taking sales orders via phone and email.
Business Administration with a focus on Hospitality and Tourism.