Ladhurshan Nawarathnam

Diversified business group — managed administrative and operational support across multiple departments
• Coordinated day-to-day office operations, maintained filing systems, and managed administrative documentation
for a multi-department organization
• Acted as the primary point of contact for internal communications between departments, ensuring smooth
information flow and timely follow-up
• Managed scheduling, meetings, and correspondence for senior management, maintaining organized calendars
and records
• Prepared and maintained accurate records, reports, and logs for business operations and compliance purposes
• Supervised office equipment, supplies inventory, and vendor coordination to ensure uninterrupted office
functionality
• Supported HR administration including employee records, attendance tracking, and onboarding documentation
• Administered company email systems (POP3/IMAP), ensuring reliable internal and external business
communication
• Liaised with external vendors and service providers, negotiating and managing service agreements
• Maintained and updated ERP system data entries, supporting accurate business reporting and operations
• Enforced office policies and procedures, contributing to a productive and compliant work environment

Customer support and outsourcing service provider — administrative and client-facing support role
• Handled high-volume inbound and outbound communications, ensuring prompt and professional client
interactions
• Maintained accurate customer records, service logs, and administrative databases to support operational
efficiency
• Prepared daily, weekly, and monthly reports for management review and performance tracking
• Coordinated with internal teams to streamline administrative processes and improve service delivery turnaround
• Demonstrated strong organizational skills in managing multiple tasks simultaneously in a deadline-driven
environment
• Supported management with scheduling, correspondence, and documentation as required