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Lafi alghamdi, Technical Support - Security and Customer Service

Lafi alghamdi

Technical Support - Security and Customer Service·National Commercial Bank - Alahli snb

Saudi Arabia

Diploma, الأمن السيبراني

Work experience

Total years of experience: 6 years, 7 months

Technical Support - Security and Customer Service

November 2019 - Present

National Commercial Bank - Alahli snb

Jeddah, Saudi Arabia

November 2019 - Present

• Delivered comprehensive technical support across the branch network, ensuring operational stability and enhancing customer satisfaction.
• Skillfully resolved complex customer inquiries by leveraging advanced problem-solving skills and technical knowledge.
• Conducted in-depth analysis of digital banking systems to improve service delivery and optimize user experience.
• Collaborated with cross-functional teams to strengthen security protocols, protecting the integrity of branch operations.
• Managed ATM and in-branch technology to ensure seamless functionality and support for customers.
• Developed a keen understanding of network infrastructure and security measures,
Company industry:
Banking
Job role:
Support Services

Education

الملك عبدالعزيز

July 2025

July 2025

Diploma, الأمن السيبراني

Saudi Arabia

albah

May 2019

May 2019

Bachelor's degree, هندسة حاسب

Saudi Arabia

Skills

Web Content
Expert
Web Content
Expert
Digital Marketing
Expert
Digital Marketing
Expert
SEO
Expert
SEO
Expert
Social Media
Expert
Social Media
Expert
Copywriting
Expert
Copywriting
Expert
Social Media Marketing
Expert
Social Media Marketing
Expert
Retail Banking
Expert
Retail Banking
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Cyber Security
Intermediate
Cyber Security
Intermediate
Risk Management Systems
Expert
Risk Management Systems
Expert
Teamwork
Expert
Teamwork
Expert
Time Management
Expert
Time Management
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Management
Expert
Management
Expert
Visual
Expert
Visual
Expert
Financial Accounting
Expert
Financial Accounting
Expert
Administration
Expert
Administration
Expert
Auditing
Expert
Auditing
Expert
Marketing
Expert
Marketing
Expert
Preparation
Expert
Preparation
Expert
Merchandising
Intermediate
Merchandising
Intermediate

Languages

English
Expert
Arabic
Native Speaker

Memberships

الهيئة السعودية للمهندسين

Member

July 2022

Training and Certifications

Certifications
Certified Business Professional in Artificial Intelligence (CBP-AI)
international business training association
Nov 2024
Show credentials
Training
Networking Basics
Jan 2024
Show credentials
Introduction to Cybersecurity
Dec 2023
Show credentials
خبير شبكات سيسكو المعتمدCISCO-CCNA
Dec 2024
Show credentials

Hobbies

  • Learing new technologies and computer skills
    Graduated with Second Class Honors in Computer Engineering, earned a Diploma in Cybersecurity with Honors, and obtained the CBP-AI Certification.