Airport Management Center Coordinator (AMC Coordinator).
Abu Dhabi Airport Company
Total years of experience :13 years, 8 Months
Check for any delays at the start of the shift with their reason and inform ADM. (Airport Duty Manager).
Send Load SMS to AMC management and TERMINAL team for them to know what to expect.
Watch live movement of flights and terminal gates and coordinate between TERMINAL team and AIRSIDE team in case any assistance is required such as heavy load in order to maintain balance between terminals.
Check for delays constantly and inform DM while providing the reason.
Watch delayed DEP flights and enquire about the reason to avoid any delays on airport facilities or ATC.
Coordinate with CCTV regarding the movement at gates during boarding and inform TERMINAL team.
Monitor gate changes via AOCC (Airport Operation Control center) emails and update TERMINAL team.
Dealing with passenger enquiries about flight departures and arrivals times.
Taking care of people with special needs, and unaccompanied children.
Calming and reassuring nervous passengers.
Provide information about travel plans for customers.
Customer services are responsible for greeting passengers, guiding them to the proper terminal and explaining airport regulations.
Give good picture to customer and passengers about airport happines ambassador at information counters.
Dealing with passenger enquiries about flight departures and arrivals times.
Taking care of people with special needs, and unaccompanied children.
Calming and reassuring nervous passengers.
Provide information about travel plans for customers.
Customer services are responsible for greeting passengers, guiding them to the proper terminal and explaining airport regulations.
Receive phone call from inside and outside the company.
Able to help in develop project and ensure a strong, positive, clear, consistent, and coherent image of the company both internally and externally.
Help in organize the whole work of the department.
Collecting data, analyses, and summarize it in order to write reports.
Try to maintain the quality of the work to its standards.
20(2010 – 2014)12-05 Diplôma and A université dégrée of Lettres and Human Sciences; in CADDI AYYAD université .Marrakech, MOROCCO.