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Nahla Al Buainain, Assistant of front office manager

Nahla Al Buainain

Assistant of front office manager·Golden tulip hotel

Saudi Arabia

Bachelor's degree, Business Administration

Work experience

Total years of experience: 7 years, 2 months

Assistant of front office manager

October 2019 - July 2020

Golden tulip hotel

Jubail, Saudi Arabia

October 2019 - July 2020

 Prepare duty roster.
 Follow up with daily reports.
 Developed reception and reservation staff
 Trained new staff about reservation and reception procedure.
 Schedule and coordinate staff meetings.
 Maintain utmost discretion when dealing with sensitive topics
 Deal with guests.
 Deal with all online sites (inventory, rates, promotions and deals).
 Follow up with government site.
 Prepare and submit the reports
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Front Office Supervisor/ Sales

August 2018 - December 2019

Golden Tulip Hotel

Jubail, Saudi Arabia

August 2018 - December 2019

Follow up with daily reports.
* Deal with customers.
* Create promotions and packages.
* Organizing and schedule the meetings.
* Prepare and submit the reports.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Front Office Manager

July 2016 - July 2018

Golden Tulip Hotel

Jubail, Saudi Arabia

July 2016 - July 2018

Prepare duty roster.
* Follow up with daily reports.
* Developed reception and reservation staff
* Trained new staff about reservation and reception procedure.
* Schedule and coordinate staff meetings.
* Maintain utmost discretion when dealing with sensitive topics
* Deal with guests.
* Deal with all online sites (inventory, rates, promotions and deals).
* Follow up with government site.
* Prepare and submit the reports
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Reservation Supervisor

October 2014 - June 2016

Golden Tulip Hotel

Jubail, Saudi Arabia

October 2014 - June 2016

Reply to emails.
* Open/close rooms on online sites.
* Change rates on online sites.
* Prepare daily and monthly reports.
* Recorded, transcribed, and distributed minutes of meetings.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Reservation agent

June 2013 - September 2014

Golden Tulip Hotel

Jubail, Saudi Arabia

June 2013 - September 2014

Record reservation on system.
* Reply to emails.
* Record the transportations reservations.
* Prepare a daily reservation report.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Arab Open University

March 2011

March 2011

Bachelor's degree, Business Administration

Bahrain

GPA (point): 2.45 out of 4

GPA (point): 2.45 out of 4

Graduated from arab open university in bahrain with bachelor degree in March 2011 with 2.45 GPA

Skills

Strong Authentication
Expert
Strong Authentication
Expert
Leadership
Expert
Leadership
Expert
Problem Solving
Expert
Problem Solving
Expert
Teamwork
Expert
Teamwork
Expert
Adaptability
Expert
Adaptability
Expert
MEETING FACILITATION
Expert
MEETING FACILITATION
Expert
INVENTORY MANAGEMENT
Beginner
INVENTORY MANAGEMENT
Beginner
RECEPTIONIST
Expert
RECEPTIONIST
Expert
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
TIME MANAGEMENT
Intermediate
TIME MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
Strong Authentication
Expert
Strong Authentication
Expert
Leadership
Expert
Leadership
Expert
Problem Solving
Expert
Problem Solving
Expert
Teamwork
Expert
Teamwork
Expert
Adaptability
Expert
Adaptability
Expert

Languages

Arabic

Native Speaker

English

Intermediate

Hobbies and interests

My favourite hobby is travelling because I love discovering new cities and places around the world.

Golden Tulip Hotel - Employee of the month/ December 2014. - Employee of the month/ September 2016. - Employee of the year / 2016 - Certificate of Appreciation / July 2018. - Certificate of Appreciation / April 2019