Lahiru Dias

- Performed duties as the Acting Officer-In-Charge of the branch to the entire satisfaction.
- Provided professional service in processing a variety of day-to-day customer transactions accurately whilst ensuring minimum customer turnaround time.
- Processed account opening and closing, pay orders, fund transfers effectively Adhering and Complying to internal guidelines and circular instructions.
- Coordinated promotions and awareness campaigns in order to develop the Deposit / Pawning growth and to acquire new business for the bank whilst maintaining the quality of the portfolio.
- Cross Sell and/or refer Bank Products and Services to specific customers through needs identification.
- Assisted the credit officer with credit appraisals, facility disbursements, client & property visits and etc..
- Assisted the credit officer with recoveries to maintain the branch NP ratio at the desired level.
- Preparation of credit related reports, presentations, statistics and etc.…
- Maintain and develop a quality pawning portfolio whilst adhering to the guidelines set by regulators on pawning and gold related products.
- Check the functioning of the ATM on a regular basis, replenish ATM, record and inform of discrepancies and malfunctions to the concerned personnel.

• Ensured 100% customer satisfaction identifying the customer’s needs and getting to know what exactly fits a particular customer and delivering to their expectations with no procrastination.

• Listened to customers and provided them with solutions in order to create a favorable situation to both parties also provided them with tailor made solutions to suit their need and capabilities.

• Established great relationships with customers to ensure that the need and financial capabilities of the individuals are evaluated and tailor made solutions were given and delivered on customer centric agreements and have received commendations from respective customers.

• Customer service was the key in all decision making, achieving the highest level of customer gratitude.

• Initiated new strategies toward the department.

• Negotiated with defaulted customers by making appropriate decisions on settlement plans and arriving at a win-win situation.

• Lead & Managed a team of collectors and drove them by encouraging them and providing them the support needed to achieve beyond the results expected.

• Assisted and guided the customers over the phone and provided them with their needs.