Laiba Afzal

• Completed ~200 outbound calls daily to qualify prospects.
• Executed phone, email, and LinkedIn outreach.
• Booked qualified appointments and managed pipelines in HubSpot, GHL, and Excel.
• Supported clients across legal, engineering, healthcare, technology, marketing, home services, and other industries.

Recruiter | Focus Recruitment LTD (USA)
Recruited healthcare professionals for U.S.-based clients by identifying staffing needs and matching qualified candidates with open positions.
Conducted approximately 200 outbound calls daily to healthcare facilities, including hospitals, clinics, and medical practices, to generate new business opportunities.
Built relationships with decision-makers and successfully onboarded new clients by presenting the agencys healthcare staffing solutions.
Identified client hiring requirements and coordinated with the recruitment team to provide qualified medical staff.
Maintained accurate CRM records, tracked client interactions, and followed up with prospects to maximize conversions.

• Sourced talent via Indeed and LinkedIn.
• Screened candidates and coordinated 1-2 interviews weekly.

Customer Support Representative

Provided customer support for JazzCash users by handling inquiries related to account usage, transactions, and digital payment services.
Assisted customers in resolving issues efficiently while ensuring a high level of customer satisfaction.
Managed a high volume of inbound calls, handling approximately 300-400 customer interactions daily.
Guided customers through troubleshooting steps, transaction concerns, and account-related queries.
Maintained accurate records of customer interactions and followed company procedures to ensure timely issue resolution.
Demonstrated strong communication, problem-solving, and multitasking skills in a fast-paced call center environment.

• Resolved queries for 250-300 JazzCash customers daily.
• Maintained high customer satisfaction and accurate records.