Laila Houizi

Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Maintains store staff by recruiting, selecting, orienting, and training employees.
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensures availability of merchandise and services by approving contracts; maintaining inventories.
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
• Secures merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Developing and sustaining long-lasting relationships with customers.
Screening, and training sales employees.
Calling potential customers to explain company products and encourage purchases.
Answering customers' questions and escalating complex issues to the relevant departments as needed.
Developing in-depth knowledge of company products.
Maintaining an accurate record of all sales, scheduled customer appointments, and customer complaints.
Collaborating with the marketing department to ensure that the company is reaching its target audience.
Informing product developers of possible product improvements and changes to ensure that company products meet current market needs.
Preparing cost-benefit analyses for prospective and existing customers to determine the most suitable purchase options.
Analyzing competitors' products to determine product features, benefits, shortfalls, and market success.

• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Maintains store staff by recruiting, selecting, orienting, and training employees.
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensures availability of merchandise and services by approving contracts; maintaining inventories.
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
• Secures merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Maintains store staff by recruiting, selecting, orienting, and training employees.
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensures availability of merchandise and services by approving contracts; maintaining inventories.
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
• Secures merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Highest Customer Service Standards

• Ensure that all customers are dealt with in a friendly and courteous manner and this is practiced at all times in line with the stores policies and guidelines
• Ensure their team delivers the best service to the customers through understanding of what ‘great service’ looks and feels like.
• Has outstanding product knowledge about the Brand and its philosophy so to be able to educate, motivate and inspire their team.
• Always lead by example by providing consistent exceptional service standards.

Operational Standards, Processes and Practices

“ Oredoo company ” - “KUWAIT” Oredoo
“Sales-customer care” part time
•Manage and organize SIM cards and transfer amounts.
•Lead by example by providing consistent exceptional service standards. Customer care needed.
•Settings for smart phone.

Office Admin
●Assists Associate HR Director
●secretarial duties.
●Answers incoming telephone calls
●Assists in the coordination, supervision...
Secretarial work for the general manager in coordination with
Sales and marketing teams.
● Tele-Marketing.

Azadiya Group” - “Kuwait”: Zara / PROMD /XANACA.
“Sales executive + merchandising”
• Manage and organize fashion dress under a commercial visual standards
• Services customers efficiently & courteously on the shop floor
• Replenishes & re-merchandises stocks on the shop on an ongoing basis
• Recognizes security risks and thefts, preventing or handling these situation in order to minimize losses

Technician search: Uthina Tunisia
My experiences in Tunisia helped me to adapt too many types of excavation contexts as I can, in a research team, actively participate in the understanding of a site. Scientific rigor and versatility, developed during my academic career, allow me to work independently in order to better know the region and its heritage to protect and enhance it., I mastered both field techniques and treatment of post-excavation
data (washing, packaging, inventory...) however, my university studies and internships and excavation campaigns I have participated-have helped me to Understand the methods of excavation and recording of data in the field phase physical search, registration of strati graphic units, records (photographs, drawings), plugs intelligence and graphical documentation. Goal the post-excavation work: washing, inventory, bibliographic searches, study furniture, data processing
Curators, responsible for assembling, cataloguing, managing and presenting/displaying artistic and cultural collections.
Some museums run volunteer programmes or offer work placements. 
in charge of a collection of exhibits in a museum or art gallery.
Agency for the development of National Heritage and Cultural Promotion AMVPPC