ليلى حويزي, shop manager

ليلى حويزي

shop manager

jewelry

البلد
الكويت - حولي
التعليم
ماجستير, investigation archéologique
الخبرات
18 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :18 years, 1 أشهر

shop manager في jewelry
  • الكويت - الكويت
  • أشغل هذه الوظيفة منذ يناير 2021

Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Maintains store staff by recruiting, selecting, orienting, and training employees.
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensures availability of merchandise and services by approving contracts; maintaining inventories.
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
• Secures merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

sales officer في abyat
  • الكويت - الكويت
  • نوفمبر 2020 إلى يناير 2021

Developing and sustaining long-lasting relationships with customers.
Screening, and training sales employees.
Calling potential customers to explain company products and encourage purchases.
Answering customers' questions and escalating complex issues to the relevant departments as needed.
Developing in-depth knowledge of company products.
Maintaining an accurate record of all sales, scheduled customer appointments, and customer complaints.
Collaborating with the marketing department to ensure that the company is reaching its target audience.
Informing product developers of possible product improvements and changes to ensure that company products meet current market needs.
Preparing cost-benefit analyses for prospective and existing customers to determine the most suitable purchase options.
Analyzing competitors' products to determine product features, benefits, shortfalls, and market success.

shop manager في yassra fashion
  • الكويت - الكويت
  • نوفمبر 2018 إلى يوليو 2020

• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Maintains store staff by recruiting, selecting, orienting, and training employees.
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensures availability of merchandise and services by approving contracts; maintaining inventories.
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
• Secures merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

store manager في sharaf retail group
  • الكويت - الكويت
  • يوليو 2013 إلى نوفمبر 2018

• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Maintains store staff by recruiting, selecting, orienting, and training employees.
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensures availability of merchandise and services by approving contracts; maintaining inventories.
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
• Secures merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

store manager في Al Mazrui dubai House Fashion
  • الكويت
  • مايو 2011 إلى مايو 2013

Highest Customer Service Standards

• Ensure that all customers are dealt with in a friendly and courteous manner and this is practiced at all times in line with the stores policies and guidelines
• Ensure their team delivers the best service to the customers through understanding of what ‘great service’ looks and feels like.
• Has outstanding product knowledge about the Brand and its philosophy so to be able to educate, motivate and inspire their team.
• Always lead by example by providing consistent exceptional service standards.

Operational Standards, Processes and Practices

Sales Assistant في Oredoo Company
  • الكويت - الكويت
  • نوفمبر 2009 إلى ديسمبر 2012

“ Oredoo company ” - “KUWAIT” Oredoo
“Sales-customer care” part time
•Manage and organize SIM cards and transfer amounts.
•Lead by example by providing consistent exceptional service standards. Customer care needed.
•Settings for smart phone.

Personal Assistant And Office Administrator في networks computers
  • الكويت - الفراوانية
  • يونيو 2010 إلى مايو 2011

Office Admin
●Assists Associate HR Director
●secretarial duties.
●Answers incoming telephone calls
●Assists in the coordination, supervision...
Secretarial work for the general manager in coordination with
Sales and marketing teams.
● Tele-Marketing.

Sales Assistant في Azadya Group
  • الكويت - الكويت
  • أبريل 2008 إلى يونيو 2010

Azadiya Group” - “Kuwait”: Zara / PROMD /XANACA.
“Sales executive + merchandising”
• Manage and organize fashion dress under a commercial visual standards
• Services customers efficiently & courteously on the shop floor
• Replenishes & re-merchandises stocks on the shop on an ongoing basis
• Recognizes security risks and thefts, preventing or handling these situation in order to minimize losses

archeologist في Preservation of heritage
  • تونس - تونس
  • ديسمبر 2005 إلى فبراير 2008

Technician search: Uthina Tunisia
My experiences in Tunisia helped me to adapt too many types of excavation contexts as I can, in a research team, actively participate in the understanding of a site. Scientific rigor and versatility, developed during my academic career, allow me to work independently in order to better know the region and its heritage to protect and enhance it., I mastered both field techniques and treatment of post-excavation
data (washing, packaging, inventory...) however, my university studies and internships and excavation campaigns I have participated-have helped me to Understand the methods of excavation and recording of data in the field phase physical search, registration of strati graphic units, records (photographs, drawings), plugs intelligence and graphical documentation. Goal the post-excavation work: washing, inventory, bibliographic searches, study furniture, data processing
Curators, responsible for assembling, cataloguing, managing and presenting/displaying artistic and cultural collections.
Some museums run volunteer programmes or offer work placements. 
in charge of a collection of exhibits in a museum or art gallery.
Agency for the development of National Heritage and Cultural Promotion AMVPPC

الخلفية التعليمية

ماجستير, investigation archéologique
  • في Faculty of Humanities
  • يونيو 2006

Holder of Master 2 degrees Professions Archaeology 2007 with a theoretical training and field, gained through various internships and a full university course

دبلوم عالي, Scientific and techniques patrimony
  • في techniiques patrimony
  • يونيو 2004

Scientific and techniques patrimony (option: techniques of investigation and safe guard of patrimony

Specialties & Skills

Store Management
Managerial Skills
Fashion Retail
Leadership
logistics
marketing communications
market research
marketing research
marketing mix
procurement
investigation
understands
confidential
details
motivation
communicative
team work
leadership
problem solving
materials
negotiation
merchandising
operation
planning
indisign
adop illustrator
adobe photoshop
marketing
sales coordination
purchasing

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس
الفرنسية
اللغة الأم

التدريب و الشهادات

أساسيات التسوق الكتروني (الشهادة)
تاريخ الدورة:
April 2020
Master specific in scientific patrimony (الشهادة)
تاريخ الدورة:
December 2006
صالحة لغاية:
November 2007
Diploma: in-English (intensive course) at the BRITISH CUNCIL. (78, avenue Mohamed V1002-Tunis Belve (الشهادة)
تاريخ الدورة:
January 2005
صالحة لغاية:
March 2005

الهوايات

  • Sport and archeology