Laith Alshraideh

customer questions about their account status and account balance.
•Providing and suggesting new banking products to customers.
•Opening of new bank account according to laid down rules and guidelines.
•Assist customers in apply for loans and follow up with them on their status.
•Issuing or replacing lost or stolen credit or debit cards.
•Perform other duties assigned by the management.

large amounts of inbound and outbound calls in a timely manner.
•Follow communication “scripts” when handling different topics.
•Handle customers inquires, identify customer needs, clarify information, and approach issue with solutions or alternatives.
•Seize opportunities to upsell products when they arise.