Customer Advisor
Crystel Call
Total des années d'expérience :3 years, 9 Mois
, Amman
• Handles incoming calls or inquiries from prospective
customers
• Provided fast and friendly customer support over the
phone to 70+ customers daily.
• Provided superior customer service over the phone and
through company chat tools.
• Grew, managed, and maintained internal knowledge
database.
• Handle outbound collection calls
observe the progress of operations and the production
rate as well as the efficiency of workers
• Identifying, documenting, and reporting unsafe practices.
• Perform root cause analysis and resolve problems
Industrial engineering a discipline helps market for handling bottlenecks occurred over the environmental changes that influence upon market. Build analysis that support operation strategy and support endeavors to compete among company's competitors and enhance company's products or service revenues . Identify actual competitive priorities for the company and mitigate gap error between the actual competitive priorities and market's competitive priorities by managing the process as well as managing supply chain. Improve the productivity by responding to what market wants and examine the abilities of the company's product to be order winner