Senior Client Service Officer
float for design and production
مجموع سنوات الخبرة :15 years, 3 أشهر
Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
Develop open and effective channels of communication with each client that can be employed by other departments as well
Coordinate internal projects and determine the best
utilization of resources to increase customer. satisfaction
Encourage revenue growth by inspiring clients to
purchase accessories and additiona
services
Become the reliable point of contact for each customer that is required to establish a strong business relationship
Copying, scanning and storing documents.
* Checking for accuracy and editing files, like contracts.
* Reviewing and updating technical documents (e.g. manuals and workflows).
* Distribute project-related copies to internal teams.
* File documents in physical and digital records.
* Retrieve files as requested by employees and clients.
* Manage the flow of documentation within the organization.
* Maintain confidentiality around sensitive information and terms of agreement.
Responsibilities
* Inter club Jordan is the official fan club of Internazionale milano football club in Jordan... 3000+
members.
* I'm an official membership of inter milano club in italy.
* follow up the members old and new by social media.
* create some banners or advertisements to bring new members and joining us .
* translate key documents to help them or encourage them to watch events or football match in italy .
* Planning and selling transportation's, accommodations, insurance and other travel services.
* Cooperating with clients to determine their needs and advising them appropriate destination, modes
of transportation's, travel dates, costs and accommodations.
* Providing relevant information, brochures and publications (guides, local customs, maps,
regulations, events etc) to travelers.
* Book transportation, make hotel reservations and collect payment/fees.
* Deal with occurring travel problems, complaints or refunds.
* Attend travel seminars to remain updated with tourism trends
Promoting and marketing the business, sometimes to new or niche markets.
* Managing budgets and maintaining statistical financial records.
* Selling travel products and tour packages.
* Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable
tourism.
* Taking part in familiarization visits to new destinations in order to gain information on issues and
amenities of interest to consumers.
* Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often
one year in advance.
* Dealing with customer enquirers and aiming to meet their expectations.
* Overseeing the smooth, efficient running of the business.
* Arranges reservations and routing for passengers at request of ticket agents.
* Plans route and computes ticket cost, using schedules, rate books, and computer.
* Reads coded data on tickets to ascertain destination, marks tickets, and assigns boarding pass.
* Assists passengers requiring special assistance to board or depart conveyance.
* Informs travel agents in other locations of space reserved or available
Keep records of materials filed or removed, using logbooks or computers.
* Add new material to file records, and create new records as necessary.
* Perform general office duties such as typing, operating office machines, and sorting mail.
* Track materials removed from files in order to ensure that borrowed files are returned.
* Gather materials to be filed from departments and employees.
* Sort or classify information according to guidelines such as content, purpose, user criteria, or
chronological, alphabetical, or numerical order.
Forming & figuring crockery items and utensils from clay and related materials.
* Managing the raw material and the productivity.
* Liaising with other departments to ensure great productivity.
* Overseeing the production and controlling product quality.
* Transportation of raw materials to the production area.
Listen to, grasp and address the caller’s problems in a timely manner.
* Perform tasks following the company’s line of conduct and are polite and courteous with callers.
* Regularly follow up customer files and call the back in the event of emergencies.
* Responsible for communicating with customers over the phone, email or chat to answer questions
and complaints.
* Follow step by step procedures in handling incoming or outgoing calls with ability to resolve and
close issues.
* Collect customer information and enter related information in various company software products.
* Escalate issues or unresolved queries to supervisor and communicate with other employees and
departments.
To maintain steady growth, expansion and providing quality products and services.
* Commitment to provide the best after sales service for customers in Jordan in the sector of electrical
appliances and electronics.
* Serving the customer with the best long lasting products from International brands with reasonable
prices, and the commitment to provide the best after sales services for our customers, plus the long
run enhancement capabilities, to assure best services to our customers.
Other professional experiences, references
* To further my professional career with an executive level management position in a world class
company. Seek to diversify my skills in another industry and as part of a larger organization.
* marketing is the cost effective delivery of sales”
* The term "sales and marketing" is used so commonly that it is assumed that they are one and the
same by many people - they are not. Our definition for sales is the activity of taking a lead and selling
the item desired. Our definition for marketing is the activity of finding out what the market wants to buy.
* That's our sales and marketing definition - hope it helps.
bachelor of marketing
courses: General secondary school certificate Certificates and Courses Hero award in the field of customer service and sales Crystelcall Air fare reservation Royal Jordanian Air fare ticketing Royal Jordanian How to bring an active user