IT Project Manager
Softproz Technology LLC
Total years of experience :18 years, 9 Months
Working for Eagelhills (Emmar Group Company) On Softproz Pay role.
Provide the estimation and managing the resources as per the business requirements.
Responsible for analyzing the business requirement and understanding the feasibility of MS Dynamics CRM with respective to the requirement.
Designed the complete architecture of the solution.
Understanding what all out of the box feature can be used to implement the desired processes in the system.
Creating the technical specification document to consolidate the understanding of the requirement.
Presentation to the respective business user once the application is customized and properly tested.
Helping team in understanding the requirement and in implementing the same in the system
Helping team in resolving the issues that have been reported by the testing team.
This project is all about provide the customer service for the business format like HomeTown, eZone, Big Bazaar, etc.
Promptly responded to inquiries and requests from prospective customers.
Implemented and developed customer service processes.
Collected customer feedback and delivered reports to leadership to promote correction.
CRM 2016 update 1, JavaScript, Liquid
Templates.
Project Description: The project involves implementation of CRM online portals version 8.0 for US based
client along with CRM Implementation. The project involved implementation of CRM Portals for CRM
incidents for the clients and their companies. This project involved setting up Portals, custom JavaScript and
Liquid Templates. Project also involved having custom CSS to reflect UI as their existing portal
My Role: I was involved in the initial requirement gathering for the project, documentation, system
design/flow design and team management. I was also a part of development team, worked on customization
of portal using JavaScript and liquid templating and CRM customization (creating work flow and plugins).
* ADX On-Prem Portal implementation and SharePoint Document sharing on
Portal for Dubai based client
ADX on-Prem Portals, Microsoft dynamics
CRM 2016, JavaScript, C#.net,
JavaScript, liquid templating, SharePoint
Project Description: The project involves implementation of ADX On-Prem portals version 7.0.0.022 for
Dubai based client along with CRM Implementation. The project involved heavy code customizations of ADX
Portals in order to access the SharePoint Documents on Portals based on user roles.
My Role: I was involved in the initial requirement gathering for the project, documentation, system
design/flow design and team management. I was also a part of development team, worked on customization
of portal using portal code and CRM customization.
* Migration of CRM 4 to CRM 2015 And implementation of field One for one of the
top Manufacturer and supplier of material testing Machine.
Microsoft dynamics CRM 2015,
JavaScript, C#.net, JavaScript, Field One
Sky, Woodford for Resco Mobile CRM
customization
Project Description: The project involves customization of Microsoft Dynamics CRM for the trader of seals
and gasket. Previous system of the client was on CRM 4. Entire business sales process has been moved to
CRM 2015.
My Role: I was involved in the initial requirement gathering for the project, documentation and team
management. I was also a part of development team. I was also involved in migrating CRM4 to CRM2015.
Where we have migrated all the data from CRM 4 to CRM 2015 directly using scribe. And manually
replicated all the customization in CRM 2015.Also involved Field one sky and Woodford for Resco Mobile
CRM customization for the field technicians, to see their work order schedule.
* Implementation of custom visuals in Power BI(DialGauge)
{3 yrs. –part time} Welingkars collage of Management
In