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Lama Alzain, Social Media Customer Service Representative

Lama Alzain

Social Media Customer Service Representative·Bank

Saudi Arabia

Bachelor's degree, Social work

Work experience

Total years of experience: 2 years, 9 months

Social Media Customer Service Representative

April 2025 - November 2025

Bank

Riyadh, Saudi Arabia

April 2025 - November 2025

• Managing customer inquiries and feedback through social media platforms.
• Providing professional and timely responses to ensure customer satisfaction .
• Collaborating with team members to improve service efficiency .
• Maintaining a positive and professional online presence for the bank .
Company industry:
Banking

Receptionist

January 2023 - January 2024

Beauty clinic

Riyadh, Saudi Arabia

January 2023 - January 2024

• Welcoming visitors and professionally managing calls.
• Organizing appointments and meetings and providing administrative support.
• Enhancing customer experience and ensuring a positive image for the
company
Company industry:
Medical Clinic

Field Training

January 2022 - January 2023

Bunyan Charity Association)2022

Riyadh, Saudi Arabia

January 2022 - January 2023

• Preparing weekly reports for training courses at the association .
• Gaining experience in dealing with different clients .
• Completing approximately 300 hours of field training.
• Conducting research in the areas of social service .
Company industry:
Call Centers & Customer Care Outsourcing

Education

Princess Noura bint Abdulrahman University

June 2022

June 2022

Bachelor's degree, Social work

Saudi Arabia

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CORPORATE SOCIAL RESPONSIBILITY
Intermediate
CORPORATE SOCIAL RESPONSIBILITY
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
HUMAN SERVICES
Intermediate
HUMAN SERVICES
Intermediate
JOB INTERVIEWS
Intermediate
JOB INTERVIEWS
Intermediate
ON THE JOB TRAINING
Intermediate
ON THE JOB TRAINING
Intermediate
RESEARCH
Intermediate
RESEARCH
Intermediate

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
Certificate in Family Counselor and Social Specialist Qualification