human resources consultant
Edge Consultants
مجموع سنوات الخبرة :9 years, 9 أشهر
• Providing cultural transformation and development programs for multinational and local corporates.
• Delivering cultural transformation sessions of Barrett Values center
• Developing mindset behavioral programs for corporates.
• Deep analysis and Culture diagnosis reports on both qualitative and quantitative assessments and Barrett Values Center assessments.
• Providing corporate solutions for organizational challenges
. • Maintaining and developing key working relationships with client
Delivering a 5-star Candidate’s experience for all overseas and local candidates
* Playing an effective role in process improvement initiatives, gap analysis and change
management
* Reporting weekly updates to relevant business units to ensure departmental objectives are
met
* Providing logistics and coordination services relevant to the assigned scope of work
* Delivering formal and informal couching and mentoring to new joiners including qatari
nationals to give them a better understating/exposure to the operational and business
models
* Maintaining effective and collaborative working relationships with internal and external
stakeholders involved in the on boarding process to ensure that time to start targets are met
* Compiling with qatarairways groups policies and procedures of recruitment life cycle
ensuring comprehensive and accurate information is maintained
* Proactively seek to resolve any barriers to successfully on board candidates and maintain
positive candidate experience
* Ensure consistently delivering complete data to HR employee service and updating ATS
Works closely with recruitment manager and provide support in different functions in
recruitment
* Helps in supervising the recruiters and monitoring their daily performance
* Work on different reports and analysis (ex. efficiency, attrition reports and performance)
* Communicate with the recruiter and inform/confirm on successful and rejected applicants
on daily basis.
* Assure compliance of the recruiting procedures and processes to guarantee the quality and
quantity of applicants assigned to each program
* Attending meetings with the manager/clients to ensure the quality of applicants hired and
work on development plan to enhance the selection process.
* Responsible for the interviews room and supervising the recruitment admin and attending
the second interviews with clients.
Welcoming the new hires on board and prepare/explain the job offer
* Manage and update all the systems & evaluation process tools, tests, tracks usage
* Prepare workforce report and send it to all concerned parties (IT department, payroll,
training, finance)
* Collect feedback on Evaluation Process from all candidates (both rejected and successful
applicants)
* Document and file all information that will justify reasons for hiring or not hiring employees
in eventual internal or external audits or client’s requirements.
* Collecting the attendance of the accepted candidates who show up in the Orientation
Sessions and first day of training
* Coordinating the interviews process and providing feedback to recruiters and updates to the
manager.
* Sending the confidential date and salaries to payroll manager and help in solving salaries
issues with the candidates.
* Ensure all Teleperformance policies and procedures are adhered to including but not limited
to, Security, HR, Operations, etc, and any known infractions of any of these corporate
policies and procedures are communicated to the proper Teleperformance Management
immediately.
Responsible for recruiting all the massive hiring for offshore accounts
* Evaluating the candidate’s capabilities, language and skills
* Develop a pool and build networks of qualified candidates in advance of need.
* Post openings on online boards, with professional organizations, and in other position
appropriate venues.
* Conducting face to face interviews in all the employment fairs and marketing the company.
* Dealing with all the recruitment agencies, establishing a sustaining business relationship.
* Conducting phone interviews and providing feedback to the candidates.
* Validating contacts and resumes.
* Assisting recruitment supervisor whenever needed for different tasks.
November 2011(Technical Support Representative at Samsung UK)
* Providing Technical advice and trouble shooting.
* Respond to & record consumer enquiries and questions raised through phone lines for
customers.
* Maintaining accurate data input of consumer enquiries, questions and enter feedback on the
customer services database.
* Ensure client complaints are dealt with and logged in line with the company’s complaints
escalation policy.
* Provide a high level of customer service to clients at all times.
* Ensure all support calls and emails are answered and resolved appropriately.
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