Lama Darghouth El Moghrabi

• As a strategic partner to leadership, I provided trusted HR guidance on contracts, benefits, and policies, directly impacting employee relations and company compliance.
• Designing and implementing a functional organizational chart, streamlining reporting structures and optimizing performance.
• Crafting clear and concise job descriptions that outline the responsibilities, duties, qualifications, and reporting relationships.
• Conducting workforce planning for FIFA World Cup Qatar 2022 events, analyzed talent needs, and supported recruitment activities and business needs.
• Developing and maintaining HR policies, ensuring alignment with Qatar labor laws and regulations.
• Resolving employee grievances effectively, fostering a harmonious and productive work environment.
• Designing and administering competitive compensation and benefits structure, and manage recruitment budget effectively.

• Promote customer-centric services, fair and transparent people practices.
• Support and advice managers and HR team members on employee relations issues.
• Contribute with ideas to ensure smooth workflow of day-to-day operations.
• Assist with the execution of the department’s short to mid-term plans.
• Monitor and track performance of the direct reports and recommend corrective actions.
• Ensure adequate support and guidance is provided to the business and stake holders on employee relations matters such as attendance, grievance handling, discipline, employee separations etc.
• Support the ER team in arranging tickets and exit permits.
• Supervise the team in processing, preparation, tracking and recording of separation like, resignation or termination.
• Process and tracks various types of leaves.
• Ensure ER Direct subordinates are complying with the Company Policies and Procedures.
• Analyze the monthly payroll attendance report and prepare warnings letters.
• Communicates employees’ action letters, such as promotions, salary adjustments, disciplinary actions and review all type of HR letter.
• Actively participate in Organizational charts development and reviews.

On-boarding;
* On-boarding day organization & presentations to hundreds of new joiners;
* First 90 days plan;
* Peer Buddy Project;
* Feedback analyzing and improving suggestions.
* Internal Communication; Assigned as Focal Point to coordinate between, Recruitment, Credentialing,
Compensation and Promotion sections and all AED, ED and CHRO office;
* Performance management: handling team leads’ annual attendance appraisal;
* Business development: recruitment process update; Creating and updating HR Forms and operational recruitment employees’ guidelines.
* Involved in promotion process and compensation reviews.
* Employee relations; assist in solving disputes between section’s head and section’s employees; organizing the department’s annual open day as management recognition of good yearly performance.

Manage Internal and External recruitment process in the bank;
* Direct the screening, interviewing and recruitment of new candidates based on the annual approved budget;
* Provide guidance to the department employees and to hiring managers;
* Write and place employment's advertisements in coordination with department heads;
* Meet, coordinate and follow up with external recruitment sources, including recruitment agencies and portals;
* Ensure that recruitment Database is being updated and maintained;
* Manage the development of BankMed's online application;
* Review and amend BankMed's Job Application Form;
* Create, implement, and update an English Assessment test;
* Coordinate with local universities regarding Job Fairs and recruitment opportunities.
* Keep the recruitment department's job Description up-to-date.

Promote company product and services and provide technical and non-technical assistance to customers;
* Submit daily and monthly reports on customer’s feedback, needs and suggestions;
* Follow up on the status of customers' complaints.