Lama Lama'a

Dec 2012/Present Personal Assistant
Integrated Technology Group Amman

Core Duties and responsibilities:
* Facilitating DBD's work, following up on all office matters that relate to DBD and his work.
* Manage and organize administrative assistance of DBD according to agreed guidelines and policies.
* Draw up and maintain DBD's to do list, and follow up with DBD as required.
* Arrange appointments and participate in meetings, conferences, and BD team activities. Taking and circulating minutes at BD Weekly Meeting. Taking minutes at external meetings. Ensure protection and security of files and records.
* Represents the DBD by welcoming new BD team members and coordinate with ITG Academy for their employment orientation & Cross Training. Prepare, follow up and send the technical evaluation. Preparing and following up decentralized reports.
* Assisting in the building of relationships with DBD contacts and following up on these relationships as required.
* Preparing Documents, Briefing Papers, Reports, Meeting Agendas and Presentations.
* Coordinating with marketing, sales and bids teams to ensure all teams work effectively and complete agreed tasks in timely manner.
* Following up BD team actions, ensuring team is working as agreed with DBD and adjusting scheduling and assisting where necessary to avoid overdue actions or even overloading BD team with work.


Additional tasks: (Taken on until our new Junior Marketing officers can assume his/her full responsibilities - division of following tasks between PA-DBD and Junior Marketing Officer still to be finalized)

* Manage and update ITG news and social media accounts on Facebook, Twitter, Intaj and our website including speeches and press releases.
* Achievement of frequent, timely and positive ITG media coverage and track its activities across all media tools.
* Assist in corporate events planning and organizing either as attendance or participant.
* Handle and follow up ITG Album 2012-2013.

2011/29 Mar 2012 Hardware Services coordinator
Nokia Siemens Network Damascus
* Responsible for Care Services/HWS: as a Hardware Services coordinator for MTN Faulty Modules (Repair & Return - Swap shipments)
* Training for our customer MTN
* Follow up for MTN PACs
* Assistant to MTN project

2010 - Team Assistant
Nokia Siemens Network Damascus
* Assistant to HR, F&C, Railway project team
* Responsible for hotel reservations, tickets, visa requests
* Mobile & 3G bills - resolving problems
* Handling external staff members' needs & other receptionist duties

2009 - Sales & PR Agent
Ayam Al Osra Magazine Damascus
* Bringing in new clients & sustaining the existing ones
* Promoting Ayam Al Osra Magazine
* Building relationships with clients

2008 - Telemarketing & PR
A'areen Al Assad Real Estate Damascus
* Dial out operation for real estate contracting

2007 - Customer Service and Sales Agent
Arab Radio and Television
ART Company Damascus
* Making sales contracts and expand our subscriber base.
* Promoting discount offers.
* Telemarketing.
* Checking information with customers and commissioners.
* Taking incoming calls and dealing with complaints.

2006 - Manager Assistant
Adam Company for Travel and Tourism Damascus
* Translating faxes from English to Arabic.
* Reception, filing, taking income calls and other services.
* Organization and evaluation of HIV awareness sessions by World Health Organization for public sector
* Typing reports.

2005 - Manager Assistant
Etana Press Damascus
* Designing programs for Etana press (NGO) about women's rights in general and individual women's situations.
* Meeting with members to evaluate their programs, organize social activities and expand the volunteer base.
* Following up research surveys and dealing with members to arrange the programs and press activities together as a team.
* Reviewing newspaper pages before publishing and editing the articles of the newspaper.
* Preparing conferences by reserving halls, making and sending invitations to embassies.
* Participating in gallery exhibitions with a project about domestic violence.