لمى سعد

As a Senior Sales Support Specialist, I was handling the below:

- Handle the Renewals process for the existing customers from quote creation on the
Vendor portal and Internal portals to closing.
- Ensure timely delivery of all renewal quote.
- Follow-up on the renewal approvals with the customers.
- Follow-up internally with all team members for the proper invoicing and delivery
of the renewed products.
- Help troubleshoot problems with customer orders, customer accounts and other related
issues
- Provide the sales team with data reports and sales guides
- Monitor sales performance through sales tracking tools (CRM, Quarter reports) and
report progress to sales representatives
- Identify and keep up with sales trends
- Work on RFI’s and RFP’s by preparing technical and commercial proposals as required until submission on supplier’s portals.
- Work with account managers to create and implement targeted sales strategies
- Keep up with new product sales launches and make sure the sales team is up to date
- Provide customer service by staying on top of pending orders and customer requests
- Identify where improvement is needed in sales practices and make suggestions for
improvements
- Follow-up with clients on payments collections

As a Business Operations Manager, I was responsible for the below:

- Coordinate with office management cross-entities
- Approves budgets for all kinds of expenses
- Building Dashboards
- Events planning
- Accomplishing Accounting Tasks (Invoicing, Billing, Collection…)
- Handling travel arrangements (tickets, visas, hotels, etc...) domestic & international
- Conducting phone screenings.
- Conducting Interviews
- Assisting the pre-hires in the training phase.
- Supervising the process of contract signing.
- Managing office petty cash
- Generating P&L reports to management
- Bank Statements/suppliers reconciliation
- Assist with RFI's requested by clients
- Payroll preparations
- Attendance reports
- Client's support
- Conduct new employee orientations
- Process HR related paperwork
- Oversee recruitment and hiring process
- Preparing monthly Time-sheets for the team operations
- Handling company profile registration at governmental and non-governmental organizations

As a Patient Accountant, I was responsible for the below:

- Accomplishing and carrying out general administrative tasks in the patient billing department
- Bills issuing & Auditing for more than 20 insurance companies
- Timely follow up on insurance claims denials, exceptions or exclusions
- Resolves disputed claims by gathering, verifying, and providing additional information, following- up on claims.
- Resolves discrepancies by examining and evaluating data, selecting corrective steps.