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لمى سعد, Senior Sales Support Specialist

لمى سعد

Senior Sales Support Specialist·Infosysta

لبنان

بكالوريوس, Applied Business Computer

الخبرة العملية

مجموع سنوات الخبرة: 8 سنوات, 0 أشهر

Senior Sales Support Specialist

ديسمبر 2021 - مايو 2023

Infosysta

بيروت، لبنان

ديسمبر 2021 - مايو 2023

As a Senior Sales Support Specialist, I was handling the below:

- Handle the Renewals process for the existing customers from quote creation on the
Vendor portal and Internal portals to closing.
- Ensure timely delivery of all renewal quote.
- Follow-up on the renewal approvals with the customers.
- Follow-up internally with all team members for the proper invoicing and delivery
of the renewed products.
- Help troubleshoot problems with customer orders, customer accounts and other related
issues
- Provide the sales team with data reports and sales guides
- Monitor sales performance through sales tracking tools (CRM, Quarter reports) and
report progress to sales representatives
- Identify and keep up with sales trends
- Work on RFI’s and RFP’s by preparing technical and commercial proposals as required until submission on supplier’s portals.
- Work with account managers to create and implement targeted sales strategies
- Keep up with new product sales launches and make sure the sales team is up to date
- Provide customer service by staying on top of pending orders and customer requests
- Identify where improvement is needed in sales practices and make suggestions for
improvements
- Follow-up with clients on payments collections

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
المبيعات

Business Operations Manager

أكتوبر 2016 - ديسمبر 2021

Infosysta

صيدا، لبنان

أكتوبر 2016 - ديسمبر 2021

As a Business Operations Manager, I was responsible for the below:

- Coordinate with office management cross-entities
- Approves budgets for all kinds of expenses
- Building Dashboards
- Events planning
- Accomplishing Accounting Tasks (Invoicing, Billing, Collection…)
- Handling travel arrangements (tickets, visas, hotels, etc...) domestic & international
- Conducting phone screenings.
- Conducting Interviews
- Assisting the pre-hires in the training phase.
- Supervising the process of contract signing.
- Managing office petty cash
- Generating P&L reports to management
- Bank Statements/suppliers reconciliation
- Assist with RFI's requested by clients
- Payroll preparations
- Attendance reports
- Client's support
- Conduct new employee orientations
- Process HR related paperwork
- Oversee recruitment and hiring process
- Preparing monthly Time-sheets for the team operations
- Handling company profile registration at governmental and non-governmental organizations

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
إدارية

Patient Accountant

يونيو 2015 - أكتوبر 2016

Labib Medical Center

صيدا، لبنان

يونيو 2015 - أكتوبر 2016

As a Patient Accountant, I was responsible for the below:

- Accomplishing and carrying out general administrative tasks in the patient billing department
- Bills issuing & Auditing for more than 20 insurance companies
- Timely follow up on insurance claims denials, exceptions or exclusions
- Resolves disputed claims by gathering, verifying, and providing additional information, following- up on claims.
- Resolves discrepancies by examining and evaluating data, selecting corrective steps.

مجال الشركة:
المستشفيات الطبية
الدور الوظيفي:
المحاسبة والتدقيق

التعليم

Lebanese University

يوليو 2014

يوليو 2014

بكالوريوس، Applied Business Computer

لبنان

المعدل التراكمي (نسبة مئوية): 74%

المعدل التراكمي (نسبة مئوية): 74%

The major has business flair- infusing computing elements with business elements, strategic issues, and soft technologies giving us boardroom relevance.

Skills

Attention to Detail
Expert
Attention to Detail
Expert
Strategic Planning
Expert
Strategic Planning
Expert
Management
Expert
Management
Expert
Problem Solving
Expert
Problem Solving
Expert
Organization
Expert
Organization
Expert
OFFICE MANAGEMENT
Expert
OFFICE MANAGEMENT
Expert
OPERATIONS
Expert
OPERATIONS
Expert
PLANNING
Expert
PLANNING
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
Communication
Expert
Communication
Expert
Customer Retention
Expert
Customer Retention
Expert
Customer Service
Expert
Customer Service
Expert
Attention to Detail
Expert
Attention to Detail
Expert
Strategic Planning
Expert
Strategic Planning
Expert
Problem Solving
Expert
Problem Solving
Expert
Management
Expert
Management
Expert
Organization
Expert
Organization
Expert

اللغات

الانجليزية

متمرّس

العربية

متمرّس

التدريب و الشهادات

الشهادات
KAM - Key Account Management - made simple
Oct 2022

الهوايات والاهتمامات

Traveling