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Lama Al Shurafa, School Counselor & Senior Management Team Member

Lama Al Shurafa

School Counselor & Senior Management Team Member·The Repton New English School

Jordan

Bachelor's degree, Psychology

Work experience

Total years of experience: 10 years, 7 months

School Counselor & Senior Management Team Member

August 2022 - May 2025

The Repton New English School

Amman, Jordan

August 2022 - May 2025

• Led comprehensive school counseling services addressing students academic, emotional,
behavioral, and social wellbeing needs through individual and group interventions.
• Collaborated with parents, teachers, school leadership, healthcare professionals, and external
agencies to coordinate student support, safeguarding, and case management.
• Designed and facilitated mental health, wellbeing, and social-emotional learning (SEL)
workshops for students, staff, and parents.
• Prepared confidential reports, maintained accurate documentation, and ensured compliance
with safeguarding, confidentiality, and school policies.
• Supported senior leadership with operational planning, policy implementation,
multidisciplinary coordination, and school-wide wellbeing initiatives.
• Organized meetings, case conferences, and wellbeing programs while managing multiple
priorities and deadlines.
• Served on the Senior Management Team (SMT) and Disciplinary Committee, contributing to
student welfare, behavior management, and strategic school planning.
Company industry:
Primary, Prep, & Secondary School

Psychologist & Occupational Health and Safety Officer

September 2020 - August 2022

Webhelp Jordan

Amman, Jordan •Hybrid

September 2020 - August 2022

• Established and led the organizations Mental Health & Wellbeing Unit, supporting over
2, 000 employees.
• Provided individual counseling, psychological assessments, care planning, art therapy, and
evidence-based wellbeing interventions.
• Designed and implemented employee wellbeing initiatives, engagement activities, and
mental health awareness campaigns to promote a positive workplace culture.
• Delivered training and workshops on stress management, anger management,
communication, leadership, resilience, and life skills.
• Collaborated with HR, senior management, and cross-functional teams to coordinate
organizational wellbeing initiatives.
• Prepared weekly, monthly, and annual reports, presentations, and internal communications
while maintaining confidential documentation and monitoring program outcomes.
Company industry:
Call Centers & Customer Care Outsourcing

Clinical Psychologist

March 2018 - September 2020

Private Mental Health Clinic

Amman, Jordan •Hybrid

March 2018 - September 2020

• Conducted comprehensive psychological and biopsychosocial assessments and developed
individualized treatment and care plans.
• Provided individual, couples, and family therapy, marriage counseling, life coaching, and
psychosocial interventions for diverse mental health concerns.
• Monitored client progress, maintained confidential case documentation, and ensured timely
interventions.
• Coordinated referrals and multidisciplinary care with psychiatrists and other healthcare
professionals.
• Designed and delivered training and workshops on Psychological First Aid (PFA), stress
management, life skills, and Gender-Based Violence (GBV).
Company industry:
Medical Hospital

Psychosocial Counselor

May 2017 - February 2018

Premier Urgence Internationale (PU-AMI)

Amman, Jordan

May 2017 - February 2018

• Provided individual, family, and group psychosocial support for vulnerable populations using evidence-based and creative interventions, including music, theater, sports, and visual arts.
• Conducted psychosocial assessments, developed individualized support plans, and strengthened referral pathways with community stakeholders and MHPSS service providers.
• Delivered training and capacity-building sessions on Psychological First Aid (PFA), Gender-Based Violence (GBV), and psychosocial support for staff and community members.
• Contributed to project implementation, monitoring, monthly reporting, and represented the organization in external coordination meetings.
Company industry:
Non-profit Organization

Health Officer – Community Health Program

July 2016 - January 2017

Medair International

Amman, Jordan

July 2016 - January 2017

• Provided individual, family, and group psychosocial support to vulnerable populations
through evidence-based and culturally appropriate interventions.
• Conducted psychosocial assessments, developed support plans, and facilitated referrals
through MHPSS service pathways.
• Delivered psychoeducation, group therapy, and capacity-building sessions on Psychological
First Aid (PFA), stress management, coping strategies, GBV, and life skills.
• Supervised Community Health Volunteers (CHVs) and supported community-based health
and psychosocial awareness activities.
• Coordinated with UN agencies, NGOs, local authorities, and MHPSS stakeholders to
strengthen service delivery and referral systems.
• Contributed to project implementation, monitoring, documentation, reporting, and external
coordination meetings.
Company industry:
Non-profit Organization

Community Mental Health Case Manager

August 2014 - July 2016

International Medical Corps (IMC)

Amman, Jordan

August 2014 - July 2016

• Developed and managed biopsychosocial assessments, care plans, and case management
interventions while providing individual and group psychosocial support.
• Implemented community mental health and health promotion programs, delivering awareness
sessions on psychosocial wellbeing, hygiene, nutrition, protection, SGBV, stress management,
and coping skills.
• Coordinated referrals and support services with health facilities, UN agencies, NGOs, local
authorities, and community stakeholders to ensure effective care pathways.
• Trained and supervised staff and Community Health Volunteers (CHVs) on psychosocial
support practices, community engagement, and service delivery.
• Monitored program activities, maintained case documentation, prepared reports, and provided
updates to senior management.
Company industry:
Non-profit Organization

Education

University of Jordan

December 2011

December 2011

Bachelor's degree, Psychology

Jordan

Skills

Project Supervision

Expert

Non profit Communications

Expert

HR Solutions

Expert

Non profit Development

Expert

Non profit Events

Expert

WORKSHOPS

Expert

COUNSELING TECHNIQUES

Intermediate

ETHICAL STANDARDS AND CONDUCT

Intermediate

CONSULTING

Intermediate

EMOTIONAL INTELLIGENCE

Intermediate

CLASSROOM MANAGEMENT

Intermediate

STRESS MANAGEMENT

Intermediate

MENTAL HEALTH

Intermediate

CONFLICT RESOLUTION

Intermediate

MATERIALS MANAGEMENT

Expert

MEETING FACILITATION

Expert

EMAIL

Expert

NETWORKING

Expert

PUBLICITY

Expert

QUALITY

Expert

REPORTS

Expert

PRESENTATION SKILLS

Intermediate

SAFETY

Expert

MANAGEMENT

Expert

PSYCHOLOGY

Expert

Project Supervision

Expert

Non profit Communications

Expert

HR Solutions

Expert

Non profit Development

Expert

Non profit Events

Expert

CASE MANAGEMENT

Intermediate

CLINICAL PSYCHOLOGY

Intermediate

COMMUNITY MENTAL HEALTH SERVICES

Intermediate

CRISIS INTERVENTION

Intermediate

PROGRAM IMPLEMENTATION

Intermediate

SAFEGUARDING AND PROTECTING CHILDREN

Intermediate

STAKEHOLDER ENGAGEMENT

Intermediate

WORKPLACE WELLNESS

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

ADAPTABILITY

Intermediate

CLIENT CONFIDENTIALITY

Intermediate

COMMUNICATIONS

Intermediate

CROSS FUNCTIONAL COLLABORATION

Intermediate

DOCUMENT PROCESSING

Intermediate

ELECTRONIC DATA INTERCHANGE

Intermediate

PRIORITIZATION

Intermediate

STAKEHOLDER MANAGEMENT

Intermediate

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Neuro-Linguistic Programming (NLP)
Dialectical Behavior Therapy (DBT)
Psychological First Aid (PFA)
WHO Mental Health Gap Action Programme (mhGAP)