Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
لمى المالكي , ممثل خدمة عملاء

لمى المالكي

ممثل خدمة عملاء·مستشفى السعودي الالماني

Saudi Arabia

Bachelor's degree, Organization

Work experience

Total years of experience: 2 years, 5 months

ممثل خدمة عملاء

July 2024 - Present

مستشفى السعودي الالماني

Jeddah, Saudi Arabia

July 2024 - Present

تقديم تجربة متميزة للمرضى والمراجعين من خلال استقبالهم، الرد على استفساراتهم، ومعالجة طلباتهم وشكاواهم باحترافية بما يتوافق مع معايير الجودة المعتمدة في المستشفى
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Customer Service Representative

January 2024 - January 2026

Saudi German Hospital

Jeddah, Saudi Arabia

January 2024 - January 2026

- Direct patients to appropriate departments and provide essential information on hospital services.
- Receive and resolve patient inquiries through effective problem-solving and service coordination.
- Handle complaints and feedback to improve service quality and patient satisfaction.
- Coordinate between hospital departments to facilitate smooth operations and service delivery.
- Organize and manage patient appointments to ensure efficient scheduling and timely care.
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Education

King Abdulaziz University

March 2025

March 2025

Bachelor's degree, Organization

Saudi Arabia

King Abdulaziz University (KAU)

January 2023

January 2023

Bachelor's degree, Public Administration

Saudi Arabia

King Abdulaziz University

January 2023

January 2023

Bachelor's degree, Administration

Saudi Arabia

Skills

Organizing
Expert
Organizing
Expert
Administrative
Expert
Administrative
Expert
Customer Service
Expert
Customer Service
Expert
Problem Solving
Intermediate
Problem Solving
Intermediate
Administrative Systems (ERP)
Expert
Administrative Systems (ERP)
Expert
Data Entry and Management
Expert
Data Entry and Management
Expert
Email Management (Gmail / Outlook)
Expert
Email Management (Gmail / Outlook)
Expert
Microsoft Office (Excel, Word, PowerPoint)
Expert
Microsoft Office (Excel, Word, PowerPoint)
Expert
Letter and Report Preparation
Expert
Letter and Report Preparation
Expert
Customer Service Excellence
Intermediate
Customer Service Excellence
Intermediate
Schedule and Appointment Management
Expert
Schedule and Appointment Management
Expert
Oasis Administrative/Operational System
Expert
Oasis Administrative/Operational System
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
HEALTHCARE SERVICES
Intermediate
HEALTHCARE SERVICES
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
PUBLIC ADMINISTRATION
Intermediate
PUBLIC ADMINISTRATION
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
Smart Work Ethics
Time Management
Financial IQ
Project Management Professional
Cyber Security
Principles of Human Resource Management
Strategic Planning
Principles of human Resource Managment
Cyber Security
Project Management Professional
Strategic planning
Financial IQ
Time Management
Smart Work Ethics