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Limia Adam, Customer Service Representative

Limia Adam

Customer Service Representative·International Capital Trading LLC

United Arab Emirates

Bachelor's degree, Information

Work experience

Total years of experience: 9 years, 10 months

Customer Service Representative

August 2016 - Present

International Capital Trading LLC

United Arab Emirates

August 2016 - Present

ICT is a leading developer of distinguished properties and a provider of prime real estate management services since 2004
Register all customer inquires on system
Ensure that all tenants inquires and correspondence are replied and attended on timely manner
Refer unresolved customer grievance to designated departments for further investigation
follow up with customers feedback /complaints/service requests are completed.
Maintain and improve quality results by adhering to standards and guidelines
coordinate between facility, leasing and departments
Prepare and lunch announcements and notifications for all tenants
Provide team training for new agents and new procedures
Prepare monthly and weekly reports
Recommend improvement and enhancement to procedures
Company industry:
Real Estate
Job role:
Customer Service and Call Center

Education

Al Mabadi School

January 2008

January 2008

Bachelor's degree, Information

Sudan

Al Mabadi School

January 2008

January 2008

High school or equivalent, Information

/2012

Skills

Database Servers
Expert
Database Servers
Expert
SQL Server 2000 2008
Expert
SQL Server 2000 2008
Expert
PHP
Expert
PHP
Expert
Information Systems Strategy
Expert
Information Systems Strategy
Expert
Data Entry
Expert
Data Entry
Expert
ORACLE DEVELOPER 2000
Expert
ORACLE DEVELOPER 2000
Expert
PRIME
Expert
PRIME
Expert
QUALITY
Expert
QUALITY
Expert
REAL ESTATE
Expert
REAL ESTATE
Expert
COMMUNICATION SKILLS
Beginner
COMMUNICATION SKILLS
Beginner
CRM
Beginner
CRM
Beginner
CUSTOMER RELATIONS
Beginner
CUSTOMER RELATIONS
Beginner
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
DATA ENTRY
Beginner
DATA ENTRY
Beginner
LANGUAGES
Beginner
LANGUAGES
Beginner
Database Servers
Expert
Database Servers
Expert
SQL Server 2000 2008
Expert
SQL Server 2000 2008
Expert
PHP
Expert
PHP
Expert
Information Systems Strategy
Expert
Information Systems Strategy
Expert
Data Entry
Expert
Data Entry
Expert

Languages

Arabic

Expert

English

Expert