CRM, Business KPIs Analysis & Reporting Head
ARTOC Group for Investment & Development
Total years of experience :25 years, 11 Months
Achievements and responsibilities:
• Managing the CRM activities across ARTOC Group
• Monitoring & Folow up the call centre outsourcing to assure efficiency and to improve the service
• Member of the executive management committee which is leading business implementation with the heads of companies in the Group in addition of reviewing the achievements
• Member of the committee in charge of setting, reviewing and monitoring the group’s policy & procedures manuals, in addition to follow up with departments to assure the implementation.
• Assist in Implementing controls, processes, and procedures to enhance efficiency.
• Monitoring & Analyzing the annual, quarterly and monthly plans (Sales, Production ...etc) with KPIs ratios
• Developing integrated performance analysis, reports, and presentations.
• Analyze the final monthly results (performance) for all group companies in the presentation with highlighting on all KPI’s of business activities in order to monitor and improve performance.
• Sharing in preparation the business plan for all group companies as a member of executive management committee with all companies’ heads
• One of the board members of trustees as a Treasury of the NGO’s & charity organization (Mohamed Shafik Gabr Foundation) & participating in the Foundation activities for Education (Schools development - Health care ‘’ Mohamed Shafik Gabr Medical Centre’’ - Other activities such supervising Ramadan’s Iftar, Distributing gifts for poor families & children … etc.
• Create & design marketing materials for the Shafik Gabr Foundation (brochure, flyers)
Achievements and responsibilities:
• Developed integrated system to analyze and monitoring the recovery functions
• Developed the monthly recovery statement which showing the payment status during the month.
• Developed monthly progress report of the department showing the department’s achievements
• Developed analysis reports from the bank portfolio according to the data from I.T (system).
• Analyze the reports of the department by grades (flow- up - settlement - Legal cases)
• Generate a monthly comparative analysis on clients' performance (about 350 clients); cash outstanding, LLR, interest …. Etc.
• Prepare the monthly report in order to be sent to the top management in AE HQ showing (settlement Agreement report - write off report - upgrading & downgrading report …..)
Achievements and responsibilities:
• Follow up sales revenues with sales and distribution departments (sell-in and sell-out reports)
• Administrate a comprehensive sales report showing: numbers of sales orders, number of sold cards, their face values, account and sales discount.
• Analyzing the sales reports on daily basis.
• Promotion plans/marketing activities communication to the distribution team.
• Co-ordination with purchasing department for cards purchase plan including (quantity forecasts, face-values and artworks)
• Follow-up and coordinate after sales B2B relationship (business partner’s agreements execution)
• Follow-up and co-ordinate non-telecom accounts: card body rental, cabin back rental, co- promotion or co-branding …. Etc.
Achievements and responsibilities:
• Follow up /audit sales revenues (sell-in & sell-out reports)
• Develop comprehensive sales report showing: numbers of sales orders, number of sold cards, their face values, and terms of payment, account and sales discount.
• Following up & auditing 70 Sales accounts (distributor and retailers)
• Audit the collection status by coordinating with the finance team
• Audit the payment status in regular basis to assure the collection status
• Coordinate with the distribution team on a regular basis, to assure data accuracy
• Advise departmental senior management on the effectiveness of credit control procedures, to make recommendations for improvement and to implement changes once agreed.
• Develop monthly debt analysis reports from the sales ledger system for use in the monthly management accounting pack.
• Audit to assure that payment plans are in line with procedures.
• To audit on the collection of debt relating to distributors and retailers by actively chasing debt over the phone, by email or by conducting face to face interviews with distribution team.
Achievements and responsibilities:
• Audit collected data to revise to assure the accuracy
• Analyze & audit sales report on daily, weekly, monthly basis.
• Open dual communication channels with all departments’ heads, to presents the related reports
• Revise / audit, to approve the administrative affairs expenses - petty cash relating to head quarter.
• Arrange and coordinate travel schedules and reservations.
• Spare parts control/audit of payphone by reviewing warehouse transactions register (IN and OUT receipts and stocks) on monthly basis
Achievements and responsibilities:
• Follow up on the branch attendance, holidays, absence....
• Audit and collect data to review costs of business activity such as supervisors and technician expenditures and raw material purchases.
• Prepare and analyze the staff performance & KPI’s
• Supervise security guards and office boys (via coordination with security and cleanness companies) to achieve required job quality.
• Check and re-order branch beverage, stationary, and all office supplies
• Managing the branch petty cash
I am graduating from faculty of commerce in Cairo with very good degree i have studied in British council in Cairo for 3 years till level 3 i have worked in summer training in Petro bell company for 3 years
