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تم إلغاء حظر المستخدم بنجاح
لميس أبوطالب, AI Business Analytics – POD Channel Quality Lead (Contractor)

لميس أبوطالب

AI Business Analytics – POD Channel Quality Lead (Contractor)·Turing Enterprises, Inc.,

الإمارات العربية المتحدة

ماجستير, Operations Management

الخبرة العملية

مجموع سنوات الخبرة: 22 سنوات, 1 أشهر

AI Business Analytics – POD Channel Quality Lead (Contractor)

أكتوبر 2025 - حتى الآن

Turing Enterprises, Inc.,

دبي، الإمارات العربية المتحدة عن بُعد

أكتوبر 2025 - حتى الآن

• ReviewtheperformedtasksofAIBusinessanalysts, andratethem(Pass-Fail-Revise).
• GuidethePODteamofanalystsontheirdailyqueriestoensureperformingqualitytasks.
• Support Project/ POD leadership with analysis of the task reviews outcomes and major/ minor issues, to
provide focused training sessions to the analysts.

مجال الشركة:
خدمات تكنولوجيا المعلومات

Regional Pricing Leader

يوليو 2022 - مارس 2025

Honeywell International Inc. (Energy and Sustainability Solutions),

دبي، الإمارات العربية المتحدة

يوليو 2022 - مارس 2025

• Analysis of monthly price targets, measurement and results to ensure meeting business profitability
objectives.
• Monthly reporting and meetings with regional business leaders and global pricing leaders to provide
analysis and insights on price resu lts, FY forecast, recom mended price actions, corrective actions, a nd havi ng
business input on current sales status, risks and opportunities. Then taking action on discussed points in
collaboration with global pricing, finance, offering management, etc.
• Data Analytics to develop dedicated strategies for price optimization in MENA for each business, and support
commercial leaders with pricing analytics to use for guiding their teams.
• Contract Price Negotiations: Review of major Long-Term Agreements and services contracts to review pricing,
discounts and YOY price escalation requirements of labor, spare parts and services to identify and recommend
profitability improvement actions.
• Proposing new pricing tools and strategies or modification to existing ones for more business insights
and simplification.
• Tableau dashboard and regression models development for sales coverage to analyze sellers performance
by region/ country and provided recommendation through a regression model for re-allocation of sellers to
maximize sales.

مجال الشركة:
صناعة البتروكيماويات والمنتجات البترولية المكررة
الدور الوظيفي:
التسويق والعلاقات العامة

Regional Pricing Manager

مارس 2018 - مايو 2021

General Electric // Tungsram International (Formerly GE Lighting),

دبي، الإمارات العربية المتحدة

مارس 2018 - مايو 2021

Highlights:
 Played pivot role in achieving profitable sales for the company by proposing new pricing strategy, setting competitive price levels, and supporting sales team in deal negotiations thereby reaching a net sale to the tune of USD 173, 105, 968 with a sales margin of 26.30% across Middle East, Africa & Turkey during 2017 - 2019

Key Deliverables:
 Finalize, review and update Pricing, Deal Lanes and Rebate Policies to customize the pricing according to market inputs and customers’ requirements across each region to ensure business growth and profitability
 Support Product Management and Sourcing teams throughout the product introduction process by costing and setting prices as per agreed strategy along with providing assistance in the evaluation of prices
 Build long-term customer and client relations through regular visits for understanding the markets’ needs and analyze those inputs to provide recommendations for improvement of sales and customer experience
 Negotiate for special customer Price Requests, Discounts, Promotions, and yearly/quarterly rebate schemes along with evaluation of stock levels and profitability across different regions to propose promotional strategies
 Support commercial teams with Price and Profitability Analysis and recommendations on approved price levels along with congregation of information from cross-functions to support incoming tenders
 Costing for projects and tenders with review of relevant pricing special terms and conditions
 Update Price Uploads, Rebate Agreements, Discounts, Price and Cost Downloads, and Cost Checking in SAP while working in collaboration with Finance, Sourcing, Customer Service, and Supply Chain to suggest required corrective measures

مجال الشركة:
التصنيع

Regional Pricing Manager

مارس 2018 - مايو 2021

General Electric // Tungsram International (Formerly GE Lighting),

دبي، الإمارات العربية المتحدة

مارس 2018 - مايو 2021

• Finalize, review and update Pricing, Deal Lanes and Rebate Policies to customize the pricing according to market inputs
and customers requirements across each region to ensure business growth and profitability
• Support Product Management and Sourcing teams throughout the product introduction process by costing and setting
prices as per agreed strategy along with providing assistance in the evaluation of prices
• Build long-term customer relations through regular visits for understanding the markets needs and analyze those
inputs to provide recommendations for improvement of sales and customer experience
• Negotiate for special customer Price Requests, Discounts, Promotions, and yearly/quarterly rebate schemes along with
evaluation of stock levels and profitability across different regions to propose promotional strategies
• Proposal & bid management: providing approved price levels supported by Price and Profitability Analysis and relevant
T&Cs to commercial teams, while cooperating cross-functionally to compile the required information to achieve winning
proposals
• Costing for projects and tenders with review of relevant pricing special terms and conditions
• Update Price Uploads, Rebate Agreements, Discounts, Price and Cost Downloads, and Cost Checking in SAP while
working in collaboration with Finance, Sourcing, Customer Service, and Supply Chain to suggest required corrective
measures

مجال الشركة:
التصنيع

Pricing Specialist

ديسمبر 2015 - فبراير 2018

General Electric - United Arab Emirates

دبي، الإمارات العربية المتحدة

ديسمبر 2015 - فبراير 2018

Highlights:
 Prepared Sales Analysis for senior management and sales team suggesting to shift focus towards profitable products (HID and LED) instead of already growing market of non-profitable products in North Africa region and the strategy resulted in improved Sales growth | 2017


Key Deliverables:
Pricing:
 Revised price lists while closely following the market trends and dynamics to ensure profitable sales of company products
 Followed market feedbacks to propose pricing actions accordingly while ensuring the prices are being properly maintained in SAP
 Assisted commercial teams in price/profitability analysis of incoming quotes along with recommending on approved price levels
 Acquired information to support incoming tenders in terms of Product Management, Supply Chain, Sourcing, and Finance
 During my work at Pricing and Customer service, I worked with cross-functional bodies like Production Management, Supply Chain, Sales, Warehouse, Technical Support, Forwarders, and banks to ensure accurate deliveries

مجال الشركة:
التصنيع

Pricing Specialist

ديسمبر 2015 - فبراير 2018

General Electric (GE Lighting),

دبي، الإمارات العربية المتحدة

ديسمبر 2015 - فبراير 2018

Pricing:
• Revised price lists while closely following the market trends and dynamics to ensure profitable sales of company
products
• Followed market feedbacks to propose pricing actions accordingly while ensuring the prices are being properly
maintained in SAP
• Assisted commercial teams in price/profitability analysis of incoming quotes along with recommending on approved
price levels
• Acquired information to support incoming tenders in terms of Product Management, Supply Chain, Sourcing, and
Finance
• During my work at Pricing and Customer service, I worked with cross-functional bodies like Production Management,
Supply Chain, Sales, Warehouse, Technical Support, Forwarders, and banks to ensure accurate deliveries
• Served as a main point of contact with Dubai Customs and JAFZA authority for official assignments of GE Lightings
business
• Handled order deliveries from USA, Europe and UAE JAFZA to GCC and Levant customers
• Maintained bank trade documents by coordinating shipments under LC or Document acceptance and following up bank
trade transactions
• Handled all customers inquiries, order management, shipment preparations, billing, orders follow up, delivery
coordination, etc.
• Resolved customer complaints and delivery issues maximum customer satisfaction, with prior risk management
reduce delays/ order processing obstacles and resolve Cross-functional coordination with finance, sales, supply chain, pricing, warehousing and freight forwarders for timely
response to customer inquiries and accelerating order processing.

مجال الشركة:
التصنيع

(Senior) Customer Service Rep.

يوليو 2011 - نوفمبر 2015

General Electric - United Arab Emirates

دبي، الإمارات العربية المتحدة

يوليو 2011 - نوفمبر 2015

 Served as the main point of contact with Dubai Customs and JAFZA authority for all official assignments of GE Lighting’s business
 Handled order deliveries from USA, Europe and UAE JAFZA to GCC and Levant customers
 Maintained bank trade documents by coordinating shipments under LC or Document acceptance and following up bank trade transactions
 Handled all customers’ inquiries, order management, shipment preparations, billing, orders follow up, delivery coordination, etc.
 Resolved customer complaints and delivery issues to maximum customer satisfaction, with prior risk management to reduce delays/ order processing obstacles and resolve them before occurrence.
 Cross-functional coordination with finance, sales, supply chain, pricing, warehousing and freight forwarders for timely response to customer inquiries and accelerating order processing.

مجال الشركة:
التصنيع

Senior Customer Service Representative

يوليو 2011 - نوفمبر 2015

General Electric - United Arab Emirates

دبي، الإمارات العربية المتحدة

يوليو 2011 - نوفمبر 2015

 Served as a main point of contact with Dubai Customs and JAFZA authority for official assignments of GE Lighting’s business
 Handled order deliveries from USA, Europe and UAE JAFZA to GCC and Levant customers
 Maintained bank trade documents by coordinating shipments under LC or Document acceptance and following up bank trade transactions
 Handled all customers’ inquiries, order management, shipment preparations, billing, orders follow up, delivery coordination, etc.
 Resolved customer complaints and delivery issues to maximum customer satisfaction, with prior risk management to reduce delays/ order processing obstacles and resolve them before occurrence.
 Cross-functional coordination with finance, sales, supply chain, pricing, warehousing and freight forwarders for timely response to customer inquiries and accelerating order processing.
 Served as a main point of contact with Dubai Customs and JAFZA authority for official assignments of GE Lighting’s business
 Handled order deliveries from USA, Europe and UAE JAFZA to GCC and Levant customers
 Maintained bank trade documents by coordinating shipments under LC or Document acceptance and following up bank trade transactions
 Handled all customers’ inquiries, order management, shipment preparations, billing, orders follow up, delivery coordination, etc.
 Resolved customer complaints and delivery issues to maximum customer satisfaction, with prior risk management to reduce delays/ order processing obstacles and resolve them before occurrence.
 Cross-functional coordination with finance, sales, supply chain, pricing, warehousing and freight forwarders for timely response to customer inquiries and accelerating order processing.

مجال الشركة:
التصنيع

Administrator & Sales Support

يونيو 2007 - يونيو 2011

Gulf Computer Support Systems & Airpo-Tech (for Data center and aviation technologies)

دبي، الإمارات العربية المتحدة

يونيو 2007 - يونيو 2011

Highlights:
 Successfully managed customer inquiries, quotations, orders and deliveries to GCC and Africa regions. Handled event management during company’s participation in events such as Airport Show (Dubai) for continuous 4 years involving all the planning starting from stand preparation, marketing strategies, to the procurement of required inventory
 Prepared price quotation for UPS, Frequency Convertors and Security Systems for Dubai Police, Emirates Airline, Etisalat, PDO, Dubai Airport, Sharjah University, etc.

Key Deliverables:
 Coordinated local, regional & international projects of Data center & server rooms infrastructure: Precision A/C, UPS, frequency converters, ground support equipment & services for aviation sector, etc.
 Managed inbound and outbound logistics and procurement from international and local suppliers, prepared Tender proposals and submittals, compliance lists, costing & quotations
 Communicated with key stakeholders across Europe & USA for Inquiries, Order Processing, Deliveries, and Marketing events
 Administered partnership agreements and service maintenance contracts, Inventory updates and Database using MS excel and Access.
 Handled customers’ inquiries, order management, shipment preparations, complaints, orders follow up, delivery coordination, etc.

مجال الشركة:
الهندسة الكهربائية

Administrator & Sales Support

يونيو 2007 - يونيو 2011

Gulf Computer Support Systems & Airpo-Tech

دبي، الإمارات العربية المتحدة

يونيو 2007 - يونيو 2011

• Coordinated local, regional & international projects of Data center & server rooms infrastructure: Precision A/C, UPS,
frequency converters, ground support equipment & services for aviation sector, etc.
• Managed inbound and outbound logistics and procurement from international and local suppliers, prepared Tender
proposals and submittals, compliance lists, costing & quotations
• Communicated with key stakeholders across Europe & USA for Inquiries, Order Processing, Deliveries, and Marketing
events Administered partnership agreements and service maintenance contracts, Inventory updates and Database using MS
excel and Access.
• Handled customers inquiries, order management, shipment preparations, complaints, orders follow up, delivery
coordination, etc.

مجال الشركة:
الهندسة الكهربائية

Interviewer (Statistics and Market Research)

ديسمبر 2006 - يناير 2007

Ipsos-Stat for market research

الشارقة، الإمارات العربية المتحدة

ديسمبر 2006 - يناير 2007

مجال الشركة:
التسويق

Freelance Translator

يونيو 2003 - فبراير 2006

Frame for engineering services

الإسكندرية، مصر

يونيو 2003 - فبراير 2006

Translate from English to Arabic and vice versa documents of many fields e.g.: economics, history, population and social studies, IT and engineering.

مجال الشركة:
الاستعانة بالمصادر الخارجية للعمليات التجارية
الدور الوظيفي:
غيرذلك

Teaching English, French and IT

فبراير 2004 - مايو 2005

Private lessons (Freelance)

الإسكندرية، مصر

فبراير 2004 - مايو 2005

Teaching English, French and IT ( from grades 1 to 6)

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
التدريس والشؤون الأكاديمية

Production planner

مارس 2001 - نوفمبر 2002

Puttmann Egypt (The German company for kids fashion)

الإسكندرية، مصر

مارس 2001 - نوفمبر 2002

*Make weekly and daily plans for the different departments in the company.
*Follow up the implementation of the orders and solve the problems occur before or during production in cooperation with the other involved departments in Egypt and Germany.
*Update the information on the system.
*Check the availability of materials, and find replacements if possible.
*Creation and supervision of Self-made orders.
*Printing the order papers for all departments, price tickets, time bonus papers and revising the printed paper tags,
*Revising packing lists and modification of final orders quantities in the system according it.
* Help in fixing hardware problems regarding computers, printers and copying machine.

مجال الشركة:
الإنتاج الصناعي
الدور الوظيفي:
الإدارة

Production planner

مارس 2001 - نوفمبر 2002

Puttmann - The German Company for Kids Wear,

الإسكندرية، مصر

مارس 2001 - نوفمبر 2002

مجال الشركة:
التصنيع

التعليم

Heriot-watt University

يونيو 2022

يونيو 2022

ماجستير، Operations Management

الإمارات العربية المتحدة

Operations Management Masters program, including: Data Analytics, Big Data Analytics, Lean Six Sigma, Systems Thinking, Operations Management, Supply Chain, Quality Management. My dissertation is about Sales and Operations Planning (S&OP) for profitability improvement through analytics, with focus on Smart S&OP.

Arab Academy for Science and Tech. & Maritime Transport, with the Norwegian shipping Academy

مايو 2003

مايو 2003

دبلوم عالي، International transport and logistics

مصر

A study in Logistics, Transportation, Port management, economy, and marketing. Duration: November 2002 - May 2003 Grade: Very Good

Arab Academy for Science and Technology and Maritime Transport

مارس 1999

مارس 1999

بكالوريوس، BSc. in Electronics and Communications Engineering

مصر

المعدل التراكمي (نقاط): 3.42 من 4

المعدل التراكمي (نقاط): 3.42 من 4

Grade: Excellent

Skills

Commercial Operations
Expert
Commercial Operations
Expert
Customer Service
Expert
Customer Service
Expert
Analysis
Expert
Analysis
Expert
Pricing
Expert
Pricing
Expert
Management
Expert
Management
Expert
R programming
Beginner
R programming
Beginner
PRICING STRATEGIES
Expert
PRICING STRATEGIES
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Expert
OPERATIONS MANAGEMENT
Expert
SALES ANALYSIS
Expert
SALES ANALYSIS
Expert
PLANNING
Intermediate
PLANNING
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
ORDER MANAGEMENT
Expert
ORDER MANAGEMENT
Expert
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
MS Word
Expert
MS Word
Expert
HTML
Intermediate
HTML
Intermediate
MS Access
Intermediate
MS Access
Intermediate
MS power point
Intermediate
MS power point
Intermediate
Visual Basic
Beginner
Visual Basic
Beginner
MS Project
Beginner
MS Project
Beginner
SAP LP2
Intermediate
SAP LP2
Intermediate
Photoshop
Beginner
Photoshop
Beginner
MS Excel
Expert
MS Excel
Expert
AutoCAD
Beginner
AutoCAD
Beginner
salesforce.com
Intermediate
salesforce.com
Intermediate
Data Analytics
Intermediate
Data Analytics
Intermediate
SQL
Beginner
SQL
Beginner
Machine Learning
Beginner
Machine Learning
Beginner
Commercial Operations
Expert
Commercial Operations
Expert
Customer Service
Expert
Customer Service
Expert
Analysis
Expert
Analysis
Expert
Pricing
Expert
Pricing
Expert
Management
Expert
Management
Expert
BID MANAGEMENT
Intermediate
BID MANAGEMENT
Intermediate
BUSINESS ANALYTICS
Intermediate
BUSINESS ANALYTICS
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PRICING STRATEGIES
Intermediate
PRICING STRATEGIES
Intermediate
PROPOSAL DEVELOPMENT
Intermediate
PROPOSAL DEVELOPMENT
Intermediate
PROPOSAL MANAGEMENT
Intermediate
PROPOSAL MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES INVENTORY AND OPERATIONS PLANNING
Intermediate
SALES INVENTORY AND OPERATIONS PLANNING
Intermediate

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الفرنسية
متوسط

العضويات

Project Management Institute

Member

April 2009

التدريب و الشهادات

الشهادات
Lean Six Sigma - Yellow Belt
AIGPE
Jan 2025
Certified Associate in Project Management (CAPM)
Workshops for Export Documentation Processing
Finance for Non-Finance Professionals
Data Analytics for Managers Course
Business Intelligence and Competitive Analysis
APMP Foundation Certification
Generative AI for Beginners
Certified Pricing Professional (CPP)
Certified Lean Six Sigma Yellow Belt
Entrepreneurship Master Class with Junior Achievement
Certified Pricing Professional
Nov 2024 - Nov 2026

التدريب
Lean Six Sigma Green Belt (ongoing)
IASSC
Jun 2020
Data Analytics for Managers
University of Michigan
Apr 2020
عرض الشهادات
Advanced Programming course: Access & Visual Basic
University of Alexandria
Sep 2004
Port Management Course
Barcelona Port Authority
May 2003
Key articles of UCP600
HSBC Trade Academy
Apr 2012
Key articles of Collection rules UEC 522 and Introduction to Inco terms 2010
HSBC Trade Academy
Apr 2012
Presentation Skills
GE Leadership programs
Mar 2013
Finance for non-finance professionals
GE Leadership programs
Nov 2016

الهوايات

  • Social Work
    With INJAZ: * Big Bang Innovation Day Camp (2019) * Entrepreneurship Master Class with Junior Achievement (2017) * Teaching Career Success Program with Junior Achievement (2015) - With GE volunteers: Sports day, IT 4 Charity and other events with orphans and special needs children - Mentoring & Coaching women graduates in their startup projects (Society of Women Graduates of Gaza Strip) (2015)