Lana Al Hamed

Human Resource Manager
o Centralization of HR
o Succession planning
o Creating policies and procedures
o Creating new contracts
o Performance management; creating a competency framework
o JD creation or evaluations and updates
o Building strong, effective relationships with business partners and stakeholders
o Strategic human resource planning; restructuring and man-power reviews during COVID; identifying and reducing wasted man-hours and overstaffing 13% savings in 2019-2020
o Project management
o Team Management
o Salary scale creation
o Managing and training a corporate team to process the work of all four schools and all family businesses
o Manage payroll process
o Recruitment
o Total savings resulting from project management 13.7 M 2019-2020

HR Business Support
o Looking after internal and external customer’s problems and concerns
o Dealing with accommodations issues and negotiating with the respective departments to get my internal customers what they want
o Transport allowance corrections
o Creating and implementing an entire restructure process that is best tailored to the department
o JD evaluations and updates. Thus, understanding and being aware of the changes in the business and creating new appropriate job roles
o Hay evaluations for JD’s
o Policy reviews (as the business adapts policies need to be adjusted)
o Building strong and effective relationships with business partners and stakeholders
o Releasing effective communication that is in line with company and government policies and laws
o Restructures
o Project management

Airport Services Controller
o Controller to DSVP Walter Riggens and DSVP Anoma Manuel
o Project manager introduction of new projects to the airport (EKAS) - projects related to every aspect of the customer journey.
o Managing and supporting relations between EKAS and all other stakeholders in the airport.
o Managing the ground staff. Looking after and solving staff problems, concerns, disciplinary, accommodations issues
o Managing customer complaints and try to achieve the best customer service.
o Correct processes and improve SOP (as the business is continuously changing and the rules and procedures have to be adapted)
o Understanding safety and safety procedures in the airport
o Analysis (attendance, projects and process efficiency)
o Reports
o Resource planning
o Take part in interview panels

Accounting
• Treasurer. Look after all Masdar Institutes payments to external companies
• Looking after and maintaining effective bank relations
• Working reconciliation
• Etc

Trade Product Officer
• Completed AFAQ management training program and earned a diploma from the International Financial School (Standard Chartered of Bankers). Included on the job training in branches as well as classroom work
• Worked in the Trade Finance Department; processing imports and exports for the bank, assisting customers with their queries