Lana Alsabban

Manage the IT projects for SNB that falls under the Group Shared Services.
Manage the IT project for SNB that falls under the Group Shared Services.

- Oversaw the full project lifecycle, from initiation to closure, while ensuring compliance with scope, timeline, and financial constraints.
- Facilitated regular status meetings and progress updates with stakeholders to ensure ongoing alignment and transparency.
- Applied project management best practices, leading to enhanced efficiency and shortened project durations.
- Worked in partnership with clients to gather requirements and convert them into actionable project plans.
- Leveraged project management tools to monitor progress and manage documentation effectively.

• 365 Administrator, Azure, and exchange management
• Administrated VMs while providing maintenance and support for them.
• Collaborated with other IT personnel and peer to diagnose more complex problems quickly and implement
daily operations and special projects.
• Identified ways to improve efficiency in operations and implemented process changes.
• Evaluated vendor proposals for software solutions to determine effectiveness and compatibility with infrastructure before making recommendations for purchase decisions.
• Created comprehensive documentation outlining current procedures along with detailed instructions for future
maintenance tasks.
• Configured and maintained switches, servers, and other networking equipment.
• Coordinated with vendors to resolve problems with network equipment and software and arrange for repairs as necessary.
• Managed and executed IT projects from initiation to completion, either independently or with a team.
• Oversaw data governance for shared drive files by administering user permissions, conducting regular access reviews, and enforcing policy to safeguard sensitive information.

• Provided technical support for users in resolving network-related problems.
• Responded to inquiries, solved errors, applied critical updates, managed user accounts, and controlled user permissions.
• Performed maintenance tasks such as administrating, creating, and deleting all user accounts using AD Manager for active directory, Google Workspace, and Office 365
• Managed emails, email groups, and access rights for users
• Configured and maintained network nodes, switches, and access points around the campus.
• Troubleshooted minor problems of VPCC (Virtual PC Center)
• Deployed wireless access points across multiple locations for improved coverage area.
• Installed hardware upgrades and software patches to maintain system reliability.
• Apply infrastructure solutions and improvements.

• Implemented and supported Microsoft Windows Operating system and MAC, applications, and services.
• Assisted users in the usage of university computers, hardware, and software resources, and recommend solutions for improving efficiency.
• Diagnosed, troubleshooted and resolved hardware and software problems.
• Participate in the development, implementation, installation, and testing of applications software.
• Managed stock of equipment, consumables, and other supplies.
• Provided IT support for all DAH events.
• Committed to delivering excellent customer service while working in a fast-paced environment and manage multiple tasks.
• Performed routine and scheduled maintenance services and checkups

Interned at the IT department as a Technician Trainee.