لانا ضبان

Managed full recruitment cycle: job posting, CV screening, shortlisting, and coordinating
interviews with hiring managers.
Verified candidates’ residency status and legal eligibility in compliance with Kuwait Labor Law.
Prepared job offers, negotiated packages, and finalized employment contracts.
Coordinated onboarding procedures and ensured completion of all required HR documentation.
Provided employees with guidance on HR policies, attendance, and leave procedures.
Maintained accurate HR documentation and ensured alignment with company policies and
Kuwait labor regulations.
Monitored residency validity and coordinated renewal processes to maintain legal employment
status.
Organized and updated personnel files, ensuring accuracy and compliance with internal HR
standards.
Maintained employee data and records through HR systems and structured documentation.
Prepared monthly attendance reports and payroll data for 100+ employees while ensuring
accuracy and timely processing
Calculated leave balances, overtime, deductions, and end-of-service benefits.
Prepared and followed up on official HR-related letters and documentation required by
government entities .

Handled customer inquiries and provided professional support across multiple communication
channels.
Resolved customer issues with a focus on accuracy, empathy, and service quality.
Processed requests and maintained organized records of customer interactions.
Coordinated with internal teams to ensure timely resolution of cases and service requests.