Regional Sales Manager
Gulf Greetings
Total years of experience :14 years, 5 Months
Manages the full wholesale activities and personnel for Hallmark and Toy Store products in the UAE and GCC region. Drives and implements the company sales strategies and sets yearly objectives and action plans to ensure consistent and profitable growth in sales revenues and customer base.
Main duties:
Managing the distribution of the greeting cards (UK and US items) and other products to modern trade centers (i.e. Carrefour and Spinneys) all over UAE.
Designing the wholesale planogram, and assigning stands in each branch with different spaces that include different types of cards (birthdays, signature cards, blank, etc...) in addition to gift wrapping
and accessories.
Preparing the orders for gifts & soft toys for the main seasons throughout the year (i.e. Christmas & New Year, Valentine, Mother Day, Father Day, etc...).
Monitoring the stock and maintaining adequate levels of supplies by ordering/purchasing the required products.
Attending local and abroad fairs and exhibitions to establish contacts with new vendors, secure new deals and introduce new products to the wholesale sector.
Planning and forecasting the yearly budget, targets, expenses and potential customers.
Managing a team of 1 supervisor and 6 merchandisers in the UAE, which includes staff recruitment, training and performance evaluation.
Remotely managing all country managers in the GGC branches (Qatar, Bahrain, Kuwait, KSA and Oman) and conducting frequent visits to ensure consistency in performance.
Main achievements:
Acquired new customers for Toy store products (i.e. WHSmith, EPCO, Union COOP) and established contacts with potential customers such as Giant, leisure and entertainment stores, bookstores (Magrudy and borders) and duty free.
Secured deals with Carrefour for new products (i.e. eurowrap).
Introduced new stationary lines to 7 stores in spinneys.
Introduced the “Cash Van” concept to the company sales lines.
Introduced the “Signature products” concept in luxury stores (i.e. Harvey Nichols, Bloomingdales, Debenhams, Gallery Lafayette, etc...).
Manages the sales of a newly established unit specializes in new distribution channels. Ensures consistent, profitable growth in sales revenues through positive planning, deployment and management of sales personnel. Identifies objectives, strategies and action plans to improve short/long-term sales and earnings.
Main duties:
• Conducting market analysis and surveys for potential trade channels;
• Exploring alternative trade channels (other than modern trade, supermarkets, B-class markets, food services, etc.) such as cinemas, leisure entertainment, toy stores, fitness centers and vending machines;
• Identifying the “most stock list” products out of more than 120 brands to be considered for the new channels;
• Producing and updating the products’ catalogue (over a 100 products);
• Contacting Purchasing and F&B managers to secure products’ display and orders, then managing the sales agreements and contracts.
Main achievements:
Acquired over 10 new mega accounts within 2 months only (e.g. SEGA Republic - Emaar, Majid el Futaim play nation, Al Nisr cinemas, etc..)
Responsible for developing a portfolio of accounts through new business development. Also in charge of looking for new opportunities, managing the full negotiation and close process with clients from start to end.
Main duties:
• Contacting prospective customers, establishing communication channels and discussing their requirements.
• Managing the sales process for new prospects, from initial contact through to closure.
• Dealing with customer inquiries face to face, over the phone or via email.
• Coordinating with the operations team to assure meeting customers’ requirements in addition to best quality and timely delivery.
• Achieving all revenue targets & objectives in line with the set business plan.
• Developing & maintaining successful business relationships with all prospects and existing accounts.
• Drafting plans on market situation and the potential growth for different products.
Main achievements:
Acquiring and closing a business deal with one of the largest Dates’ production and distribution companies in the UAE with an annual contract of one million (1, 000, 000) AED.
Rocket Internet is a worldwide company providing framework for internet companies. Mizado.com is sponsored by Rocket Internet specialized in selling electronic items.
Customer Services Representative
• Answer all customer inquiries and assist solving their problems
• Work on "Desk" ticketing system
• Follow up customers' orders
Elementary School Teacher - Third Grade
• Provided an intensive practical experience for associating new program of study. Assisted in selecting the study materials and designed the learning parts on that new curriculum.
• Advised for setting up the physical system of the respective class rooms.
• Developing and implementing the newly introduced syllabus with lesson planning and special assignments as a tool to increase alertness and coordination among the students
Social Consultant - Student Psychological Orientation
• Offer individual and grouping counseling as it needed to the children of 5years to 10 years of age group.
• Perform various methods of educational as well as psychological testing with designing the individualized strategy for each student on the basis of short time and longtime goals.
• Offer an expert acknowledgment as well as due support for the students with their parents.
• Arrange an extend study for determining the educational necessities and special needs among the children and implement individualized procedures with comprehensive learning about the needs as well as the progress.
• Assist customers in their shopping experience providing fashion advice and work on up sell items
• Work on monthly sales targets