Lana El Moustrah

Retail, Starbucks, Hospitality, Beauty, Fashion,
Pharmacy, Optics, Furniture

Increased over and above 95% extent of line managers’
awareness on HR policies and procedures and performance
management practices. Roll out the individual objectives and key
focus area framework and communicate updates on the
performance management mechanism. Aligned Human
Resources Objectives to support the business goals and
initiatives.Achieved 100% completion rate of employees'
performance appraisals in the assigned market.Handled staff
grievances proactively with enthusiasm at a success rate of 100%
within two working days.Improved Employee Engagement and
Enablement levels to above expected percentage in the market
to retain potentials in partnership with all HR team. Roll out the
new probationary period review that impacted positively newly
hired employees (Increased rate of successful employment after
probation period).Managed Grow with Us development programs
to prepare employees to step up to next career level. Provided
support with assessment centers and CBI interviews.Supported
with the delivery of training material to up-skill and develop
internal stakeholders. Partnered with Operational teams to create
and maintain robust talent and career development plans,
identifying skill gaps and opportunities for succession.

Managed company HR functions (resource planning, recruitment
and staffing, training and development, performance and
succession planning and reward management).Responsible for
maintaining an organizational structure to accomplish company
goals and objectives.Ensured all HR policies and procedures are
implemented and up to date and legally compliant.Provided day
to day update on all Human Resources Management
issues.Ensured all Job Descriptions are kept up to date and create
new JDs as and when necessary.