Lara Kanaan

Relationship Representative
Build and maintain strong client relationships by addressing needs, resolving issues,
and ensuring satisfaction
Handled follow-up calls and WhatsApp message
Data entry

Learned how to do Bench Marketing
Researched about Customer Journey and Content Strategy
Did some Personas

The jobs I handled throughout my internship allowed me to think outside the box and awaken my creative and researcher sides. I was initially asked to perform benchmarks for several of their competitors. I was also requested to create a PowerPoint presentation in which I would write captions for specific posts and sometimes even come up with an idea for a post. I was making Instagram captions and Tweets depending on the ambiance of the organization for whom I was writing them. In addition, I learned how to create monthly and annual reports at the client's request.

Throughout my internship, I handled a variety of tasks, which helped me feel more confident in myself, allowed me to be more creative, and helped me develop my research skill. First, I participated in many brainstorming meetings and contributed many good and new ideas to the running campaigns. I also gained knowledge on how to write a creative brief depending on the goal and desire of the client. To be able to achieve the deadline and present the proposal to the customer appropriately, I make sure to follow up with the creative team. For ongoing campaigns, I helped with various competitive analysis reports and completed a lot of research requests for online campaigns, and I was also come up with many new Tweets and Instagram captions for their posts.