Facilities manager / Resort manager
Hasco
Total years of experience :9 years, 3 Months
a. Managing Facilities services as a subcontractor with NEOM in Sharma (F.O.B & L.A.B offices) and in Giyal (The Line project offices).
1. Providing the facility services for NEOM (cleaning services, teaboy, catering, security, maintenance, landscape, and operational services).
2. Managing manpower in all projects.
3. Mobilization for new projects.
4. Budgeting and cost controlling.
5. Recruit, induct, train, motivate and appraise staff.
6. Maintain excellent client relationships and communicate at every opportunity - holding at least a monthly review meeting.
7. Take all necessary action in the event of incidents or accidents.
8. Provide client and management with necessary reports.
9. Involved in tender meetings.
10. Creativity in site to improve our services and increase our awareness.
11. Supporting in Sales and marketing.
12. Actively seek and identify opportunities for business growth.
b. Managing a small resort in Magna (Magna Diving Resort)
1. Managing Manpower of resort (housekeeping, reception, F&B staff, Security and maintenance)
2. Recruit, induct, train, motivate and appraise staff.
3. Budgeting, cost controlling, P&L.
4. Reporting for management and dealing with stakeholders.
5. Responsible for reservations and pricing and handling events.
6. Maintain a good relation with clients, handling complains.
7. Improving service and resort (design, assets).
1. Daily overseeing the operation management for over 1500 unite between villas, rooms, apartments and public area.
2. Managing SRACO team (Supervisors, Inspectors, Warehouse, Admin staff, Houseboys, mail center) to achieve the project objectives and client satisfaction.
3. Managing the cost control, budget, fleet management, inventories and requestions, in a way to reduce the cost and increase the project profit.
4. Costumer relation, conflict resolution meetings.
5. Preparing and submitting reports to management.
A 5 stars hotel and resort located in Beirut, Lebanon Raoucheh area (292 rooms and suites meeting rooms and big venues, restaurants, plus 72 pre-owned chalets, cabanas and Huge Land scape ares with pools restaurants and marina)
1. Daily Briefing for all night staff (Occupancy, VIPs, Functions, handovers and staff inspecting).
2. Responsible for night shift management, security and quality control.
3. Handling guest complains, solving it and reporting for follow up.
4. Night tours and inspections (checking all outlets, staff, floors and public areas)
5. Working with and managing the security team at night shift.
6. Monitoring daily work, corrections and end of day proses.
7. Reporting to the Owners, GM, HR and HODs about day closing figures, expectation and incidents.
8. Meeting guests and asking about their comments and expectations, updating guest profiles to improve service and meeting guest expectations.
A huge palace with a big number of employee.
1) responsible for about 200 employees.
2) monitoring the work of supervisors, team leaders, house boys and drivers.
3) direct contect with managera and the royal family.
4) work planing and weekly projects preparing.
5) interviews and training plans.
Night supervisor Front Office Department (Acting as a Night Manager at Hilton Metropolitan Palace Hotel Beirut ) 01.04.2012 till present
1) Check in and Check out procedures.
2) Reservation.
3) Sales.
4) Dealing with guests.
5) Cooperating with other departments.
6) Handling Guest complains, and solving it.
7) Managing all departments at night. And insuring that the operation is going well.
8) Billing Issues.
9) Doing the night manager reports.
10) Handover between departments.
Senior Housekeeping Supervisor (Metropolitan Palace and Habtoor Grand Hotels) 2010-2012
1. Assume the responsibility of the executive housekeeper during her absence.
2. Handling guests requests and complains concerning service and the guests comfort.
3. Assisting in filling out Monthly payroll report and controlling the payroll expenses.
4. Working closely with the laundry, engineering and the front office departments and maintain open channel of communication.
5. Assisting the executive housekeeper in personnel matters such as interviewing, evaluating, consulting and developing.
6. Scheduling routine inspection with supervisors of all housekeeping storage area.
7. Inspecting guest and public areas on a regular basis to ensure that all furnishing, facilities and equipments are clean and in good repair.
8. Maintain appropriate standards for dress, hygiene, uniform, appearance of housekeeping employees.
9. Maintain continuing and cooperative relationship with all hotel department heads, hotel guests, and suppliers.
10. Help monitor and control housekeeping tasks such a lost and found, key control, security, emergency and environmental procedures that help maintain the health and security of employees and guests.
11. Following up on supervisor’s performance and setting up departmental training goals.
Housekeeping Supervisor (Metropolitan Palace and Habtoor Grand Hotels) 2007-2010
1. Training the housekeeping agent according to set departmental standard, police and procedures.
2. Assigning staff to respective area on daily basis, supervise the activities of floor attendants and public area to ensure clean, attractive and well-maintained guest room, hallways, service area and public area according to set standard.
3. Maintain appropriate standards of dress, hygiene, uniforms and appearance.
4. Handling floor report and communicates room status between floors and housekeeping office and participating in taking various housekeeping inventories and maintaining lost and found section within housekeeping.
5. Ensuring flow of communication between floor attendants and supervisors.
6. Reporting damages and follow up on corrective actions to engineering department.
7. Handling deep cleaning public area and room’s projects.
8. Handling guests requests and complaints concerning service and comfort.
9. Checking room status report to clear and discrepancies.
Training as night receptionist and night manager (Hilton Metropolitan palace hotel)
1) All receptionist issues.
2) Handling gust complains follow up with other departments.
3) Night reports preparing
4) Mailing reports for Mangers
Training as a night auditor (Metropolitan Palace Hotel)
Responsible of ending a day and starting a new day.
1) Checking all outlets vouchers, fixing and closing the unclosed vouchers
2) Checking the system totals + comparing them with the actual.
3) Filling the reports..
4) Fixing the micros problems
5) Ending the day in the system
6) Reporting to the mangers
Training as a receptionist (Metropolitan Palace Hotel)
1) Reservation.
2) Check in, check out procedures
3) Billing
4) Guest escorting.
5) Handling guest companies
6) Reporting to the mangers and handover
Working in food and beverage departments ( Albert Abela, Grand cafe and catering)
• 2017 IFBB Certificate (International Federation of Bodybuilding and fitness). • 2010 Excel program for 2 months • 2006 LT of Hotel Management • 2002-2005 3 years TS (Hotel Management) • 1999-2002 3 years BT Kitchen and Service (Hotel Management