Mohammad Akl

• Managed soft services delivery across two large-scale accommodation camps from the
clients side (20, 000 capacity).
• Acted as Client Representative, overseeing the main contractor and FM service provider
to ensure compliance with Tamasuk contractual KPIs
• Reported directly to the Project Director and CEO, while interfacing with investors and
PMC to support project delivery and operational alignment
• Led multi-service operations including housekeeping, catering, pest control, landscaping,
recreation, and welfare
• Directed audit readiness and compliance activities, successfully supporting operational
audits
• Reduced KPI penalties by over 60% through structured performance monitoring and
contractor management
• Led subcontractor selection, performance monitoring, and approvals, ensuring service
quality and compliance
• Reviewed and approved SOPs developed by department managers to standardize
operations and improve efficiency
• Played a key role in EPC to FM handover, ensuring assets were delivered in line with
contractual standards, free of defects, and with valid warranties
• Collaborated closely with FM teams to enhance service quality, improve client
satisfaction, and ensure operational stability and sustainability

• Managed Facility Management operations for NEOM offices and HASCO resort
accommodation facilities
• Oversaw Soft and Hard Services teams, ensuring smooth daily operations and service
delivery
• Monitored compliance with contractual KPIs and SLAs to maintain operational
performance standards
• Ensured proper staff training, operational readiness, and compliance with safety and
client requirements
• Coordinated with client representatives and internal teams to ensure service quality and
operational efficiency

• Managed hotel night operations and guest services
• Handled guest complaints and emergency situations
• Ensured compliance with hospitality standards