Property Management Agent
IFA Hotels & Resorts
Total years of experience :13 years, 1 Months
•Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet
•Take payment from guests on departure and close their bills correctly
•Be efficient in assisting guests throughout their stay with any requirements
•Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
•Scan the passport of every guest on arrival and save the data correctly for the CID Report
•Log and keep the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance
•Identify and anticipate guest’s needs and assist in any possible way, keeping in mind Hallmark no. 2, ‘My first response to a guest will never be “no”
•Assist Guest Relations with escorting guests to their rooms on arrival, explaining all the features and facilities
•Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
•Take advance payment guarantee on check-in for all guests according to the Resort’s Credit Policy
•Carry out a Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit
•Carry out cashiering duties like foreign curr. exchange, paid-outs etc
•Close their individual cashier audit at the end of each shift ensuring that all details balance
•Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times
•Minimize rebates and ensure that they all have sufficient justification, back-up and signatures
•Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Team Leader
•Adhere to Jumeirah International’s Guiding Principles and Hallmarks
•Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet
•Take payment from guests on departure and close their bills correctly
•Be efficient in assisting guests throughout their stay with any requirements
•Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
•Scan the passport of every guest on arrival and save the data correctly for the CID Report
•Log and keep the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance
•Identify and anticipate guest’s needs and assist in any possible way
•Assist Guest Relations with escorting guests to their rooms on arrival, explaining all the features and facilities
•Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
•Take advance payment guarantee on check-in for all guests according to the Resort’s Credit Policy
•Carry out a Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit
•Carry out cashiering duties like foreign curr. exchange, paid-outs etc
•Close their individual cashier audit at the end of each shift ensuring that all details balance
•Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times
•Minimize rebates and ensure that they all have sufficient justification, back-up and signatures
•Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Team Leader