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Lara Skayem, Hotel Front Office Manager

Lara Skayem

Hotel Front Office Manager·Bay LodgeHotel

Lebanon

High school or equivalent, Hotel And Restaurant Management

Work experience

Total years of experience: 16 years, 9 months

Hotel Front Office Manager

September 2012 - July 2024

Bay LodgeHotel

Beirut, Lebanon

September 2012 - July 2024

• Actively sells rooms and restaurants through prospecting new business
• Participate in community affairs and maintain positive public image with potential and current clients.
• Develop and maintain a customer database
• Prepare sales action plans, schedule, and promotional materials
• Recruiting & dealing with new & existing employees

Company industry:
Hospitality & Accomodation
Job role:
Management

Front Office & Housekeeping Manager

November 2010 - July 2024

Bay Lodge Hotel,

Jounieh, Lebanon

November 2010 - July 2024

• Launched guest-centric programs including personalized welcome
packages
• Designed cross-training programs to enhance staff flexibility and efficiency
• Key role in hotel renovation project, optimizing aesthetics and functionality

Company industry:
Hospitality & Accomodation
Job role:
Other

Customer Care Agent - Marketing Department

October 2005 - September 2007

Capital Finance Company S.A.L.,

Beirut, Lebanon

October 2005 - September 2007

• Managed customer inquiries related to loans, credit cards, and insurance
• Coordinated with internal/external teams to resolve issues within 24h

Company industry:
Banking

Guest Services & Reception

September 2004 - August 2005

Mövenpick Hotel & Resort,

Beirut, Lebanon

September 2004 - August 2005

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

TS3 Cortbawi

January 2025

January 2025

High school or equivalent, Hotel And Restaurant Management

Lebanon

Cortbawi

June 2004

June 2004

Bachelor's degree, Hotel Management

Lebanon

Institute Cortbawi

January 2004

January 2004

Bachelor's degree, Hotel

Lebanon

Skills

Action Plans
Expert
Action Plans
Expert
Hotel Management
Expert
Hotel Management
Expert
Materials
Expert
Materials
Expert
Restaurants
Expert
Restaurants
Expert
Action Planning
Expert
Action Planning
Expert
AVIATION
Intermediate
AVIATION
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
HOUSEKEEPING
Intermediate
HOUSEKEEPING
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
Management
Expert
Management
Expert
Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert
Action Plans
Expert
Action Plans
Expert
Hotel Management
Expert
Hotel Management
Expert
Materials
Expert
Materials
Expert
Restaurants
Expert
Restaurants
Expert
Action Planning
Expert
Action Planning
Expert

Languages

Arabic
Native Speaker
English
Expert
French
Expert

Training and Certifications

Certifications
Lebanese Baccalaureate II - Letters & Humanités
Certified Training in Hospitality